Mobile Associate, Store-in-Store

T-MOBILE USA, Inc.; Chino, California, Billings (CA, MO, MT); On-site; Full time

Job summary

Join T-Mobile as a Mobile Associate, where you'll represent the brand in retail environments, engaging customers and driving sales. With a focus on relationship building, you'll provide exceptional service and support, all while enjoying competitive compensation and benefits. This role offers opportunities for growth and development in a dynamic team-oriented environment.

Benefits

Health insurance

401(k)

Stock plans

Paid time off

Holidays

Parental leave

Tuition assistance

Disability insurance options

Employee discounts

Qualifications

• 6 months of customer service and/or sales experience, retail preferred.

Responsibilities

• Engage with customers in a busy retail setting using digital tools.
• Build rapport and trust with customers to drive sales and loyalty.
• Collaborate with nearby stores to support customer experience.

Skills

Customer-focused

Team-oriented

Competitive in sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive competitive compensation and benefits, including a base salary, stock grants, employee stock purchase plan, 401(k), and access to financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are vital members of the Retail Team, responsible for representing the T-Mobile brand within National Sales partner locations. They engage actively with customers, create excitement around our products and services, and thrive in dynamic, high-traffic environments. They excel at building relationships, identifying customer needs, and educating customers about solutions, aiming to exceed performance targets through excellent service and sales.

Job Responsibilities

1. Proactively engage with customers in a busy retail setting using digital tools, effectively communicate, educate, and showcase T-Mobile solutions.
2. Use digital self-serve tools during customer interactions, identify needs, and recommend solutions to deepen customer relationships and ensure satisfaction.
3. Complete training on store experience, products, systems, and procedures; continuously update knowledge and skills to provide excellent customer service.
4. Build rapport and trust with customers, provide exceptional service, and proactively follow up to drive sales and loyalty. Perform price overrides when necessary.
5. Collaborate with nearby stores and support the customer experience from setup to support and account management.

Education & Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills & Abilities

• Customer-focused, able to connect personally and build loyalty (Required)
• Team-oriented, willing to learn and share best practices (Required)
• Competitive in sales, confident in a fast-paced environment (Required)

Licenses & Certifications

• Must be at least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No
Hourly Pay: $17.50/hour, with incentives and potential promotion to Mobile Expert with higher incentives. All employees earn at least $20/hour including incentives. Employees are eligible for stock grants and other benefits.

Benefits include health insurance, 401(k), stock plans, paid time off, holidays, parental leave, family support, tuition assistance, disability, insurance options, discounts, and more. For details, visit www.t-mobilebenefits.com.

We support growth and career development, fostering a culture of opportunity. T-Mobile is an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500. We do not respond to non-accommodation inquiries.