Mobile Associate, Store-in-Store

T-Mobile; Centerville (OH); On-site; Full time

Job summary

Join a leading telecommunications company as a Mobile Associate, where you'll engage customers and provide exceptional service in a dynamic retail environment. With a focus on building relationships and exceeding sales targets, you will thrive in a fast-paced setting. Enjoy a competitive base salary, growth opportunities, and comprehensive benefits including stock grants and tuition assistance. Be part of a culture that values innovation and career development.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Tuition Assistance

Qualifications

• 6 months of customer service and/or sales experience required.
• High School Diploma/GED required.

Responsibilities

• Proactively engage with customers in a high-traffic retail environment.
• Provide exceptional customer service by building rapport and trust.
• Complete training on new skills, products, and store operations.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They identify customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates are expected to exceed their performance targets by doing it the right way—excel in sales, provide exceptional customer experiences, and meet quality of sale metrics.

Job Responsibilities

1. Proactively engage with customers in a high-traffic retail environment, utilizing digital tools, effective communication, and showcasing the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions to identify needs and demonstrate product and service value, assisting customers in understanding how to self-serve via the T-Mobile app.
3. Complete training on the in-store experience, new skills, products, processes, and system knowledge. Review results, promotions, and updates regularly to stay customer-ready. Participate in store operations, including opening/closing procedures, securing assets, and reporting lost keys or assets.
4. Provide exceptional customer service by connecting on a personal level, building rapport, trust, and loyalty. Follow up with customers, manage referrals, and perform price overrides when necessary.
5. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate about customer advocacy, balancing experience and performance goals (Required)
• Team Building: Willing to collaborate and learn with peers and leaders (Required)
• Retail Sales: Driven and confident in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Travel

Travel Required: No

DOT Regulated

Position is not DOT regulated or safety sensitive.

Compensation

Base pay is $17.50/hour. During the first 90 days, associates receive training and are eligible for incentive pay. Post-training, they can promote to Mobile Expert with an annual incentive target of $18,000. All employees are guaranteed at least $20/hour including incentives. Additionally, every employee is eligible for an annual stock grant.

Benefits

Our benefits include medical, dental, vision, 401(k), stock grants, stock purchase plan, paid time off, holidays, parental leave, family building benefits, tuition assistance, and more. For details, visit www.t-mobilebenefits.com.

Growth and Culture

We support career growth and foster a culture of shared drive and innovation. Applying to this role means investing in your career while living our values. You’re unstoppable!

Equal Opportunity

T-Mobile USA, Inc. is an Equal Opportunity Employer. We value diversity and inclusion and prohibit discrimination and harassment. If you need accommodations during the application process, contact [e-mail] or call 1-844-873-9500.