Mobile Associate - Retail Sales, Bilingual Spanish Preferred

T-MOBILE USA, Inc.; Town of Texas, Longview (WI, TX); On-site; Full time

Job summary

A leading company in the telecommunications sector is seeking a Mobile Associate to join their Retail Team. This role focuses on delivering exceptional customer service, connecting with customers, and promoting T-Mobile's products and services. Candidates will receive training for advancement opportunities and enjoy a competitive salary along with comprehensive benefits.

Benefits

Life Insurance

Vision Insurance

Flexible Benefit Account

Paid Time Off

Tuition Assistance

401(k)

Medical Insurance

Dental Insurance

Parental Leave

Discounts on Mobile Services

Qualifications

• At least 6 months of customer service or sales experience; retail experience preferred.

Responsibilities

• Provide excellent customer service by assisting customers in-store and online.
• Use digital tools to showcase coverage, plans, and services.
• Collaborate with team members for a seamless customer experience.

Skills

Customer Service

Communication

Teamwork

Sales Motivation

Education

High School Diploma/GED

Job description

Mobile Associate - Retail Sales, Bilingual Spanish Preferred

Benefits include life insurance, vision insurance, flexible benefit account, paid time off, paid holidays, tuition assistance, 401(k).

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive salary and benefits. Employees enjoy wealth-building opportunities through stock grants, employee stock purchase plans, 401(k), and access to financial coaching. We are committed to supporting our employees' growth and well-being.

Job Overview

As a Mobile Associate, you will be part of a Retail Team of Experts, acting as a brand ambassador to bring the T-Mobile experience to life. You will build energy and excitement around our products and services, connect deeply with customers, and help them find personalized solutions. This role is a learning position, preparing you for advancement to Mobile Expert after completing training.

Job Responsibilities

1. Provide excellent customer service by assisting customers in-store, online, or via Customer Care, and demonstrating product features and solutions.
2. Use digital tools to showcase coverage, plans, and services, and stay informed about wireless innovations.
3. Collaborate with team members and other channels to ensure a seamless customer experience and support business initiatives.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service or sales experience; retail experience preferred.

Knowledge, Skills, and Abilities

• Passionate about customer service and connecting with people.
• Competitive and motivated to succeed in a fast-paced sales environment.
• Team-oriented with effective communication skills.
• Able to balance customer needs with performance goals.

Licenses and Certifications

• Must be at least 18 years old.
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Hourly Pay: Starting at $17.50/hour, with incentives and potential promotion to Mobile Expert with higher incentives and stock grants.

Benefits include medical, dental, vision insurance, flexible spending accounts, paid time off, holidays, parental leave, family building benefits, tuition assistance, disability coverage, voluntary insurance options, and discounts on mobile and internet services. For more info, visit www.t-mobilebenefits.com.

We support career growth in a dynamic environment. T-Mobile is an Equal Opportunity Employer. We welcome applicants with disabilities and provide accommodations upon request. Apply directly through our website to be considered for this role.