Mobile Associate - Retail Sales, Bilingual Spanish

T-Mobile; Wharton (TX); On-site; Full time

Job summary

T-Mobile seeks Mobile Associates who will embody the brand while providing exceptional customer service. This role involves engaging with customers, selling products, and fostering loyalty in a fast-paced environment. Ideal candidates are enthusiastic about technology and possess a customer-first approach, equipped with a high school diploma and prior customer service experience.

Benefits

Medical, dental, and vision benefits

401(k) and stock plans

Paid time off and parental leave

Tuition assistance

Qualifications

• 6 months of customer service and/or sales experience preferred.
• Passionate about customer advocacy.
• Willingness to learn and share ideas.

Responsibilities

• Assist customers in their shopping journey across channels.
• Utilize digital tools to enhance customer interactions.
• Collaborate with T-Mobile employees to resolve issues.

Skills

Customer advocacy

Competitive drive

Sales experience

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who create energy and excitement around our products and services. They thrive in a fast-paced environment, continuously evolving with technology innovations, customer needs, and the retail experience. They build meaningful connections with customers, deepening relationships and helping them find personalized solutions through education, demonstrations, and recommendations. This role is a learning position, where new associates develop skills and prepare for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

• Build proficiency in serving and selling to customers, providing a world-class experience and fostering loyalty by:
  • Assisting customers in their shopping journey across online, Customer Care, and in-store channels.
  • Exploring customer needs and demonstrating the latest technology.
  • Selling accessories, IoT devices, and customized solutions.
  • Approaching customer interactions with integrity and compassion.
• Utilize digital tools to enhance customer interactions, including:
  • Explaining coverage and network benefits.
  • Promoting T-Mobile plans and services.
  • Completing training on store experience, systems, and resources.
  • Learning about wireless innovations and technology between customer visits.
• Establish relationships and collaborate with T-Mobile employees across channels to:
  • Own the customer experience and resolve issues.
  • Identify and refer small business leads.
  • Support team initiatives and foster an inclusive environment.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; retail experience preferred
• Passionate about customer advocacy and having fun connecting with people (Required)
• Competitive drive and success in a fast-paced sales environment (Required)
• Willingness to learn and share ideas with peers and leaders (Required)
• Ability to balance customer needs with performance goals (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Other Details

• Travel: No
• DOT Regulated: No
• Hourly Pay: $17.50/hour plus $5.00 training pay; after training, eligible for incentives and stock grants

Benefits include medical, dental, vision, 401(k), stock plans, paid time off, parental leave, family support, tuition assistance, and discounts. For details, visit www.t-mobilebenefits.com.

We support growth and development, fostering a culture of opportunity. T-Mobile is an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.