Mobile Associate - Retail Sales, Bilingual Spanish

T-MOBILE USA, Inc.; Town of Texas, Beaumont (WI, TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join T-Mobile as a Mobile Associate, where you'll serve as a brand ambassador, providing exceptional customer experiences in a fast-paced retail environment. This role focuses on building meaningful connections with customers while developing skills for career advancement. Enjoy competitive pay, benefits, and opportunities for growth.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Tuition Assistance

Stock Grants

Qualifications

• 6 months of customer service and/or sales experience required.

Responsibilities

• Serve and sell to customers, providing a world-class experience.
• Utilize digital tools to demonstrate coverage and explain plans.
• Build relationships with T-Mobile employees to enhance customer experience.

Skills

Customer Advocacy

Competitive Drive

Collaboration

Problem Solving

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and benefits, including stock grants, employee stock purchase plan, 401(k), and access to financial coaching. We are committed to supporting our employees' growth and well-being.

Job Overview

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They serve as brand ambassadors, building energy and excitement around our products and services. Passionate about the connected world, they thrive in a fast-paced environment where technology, customer needs, and the retail experience are constantly evolving. They focus on building meaningful connections with customers, uncovering needs, and educating them on device and service solutions. This role is designed for learning, with new associates working with their team to develop skills and prepare for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

• Develop proficiency in serving and selling to customers, providing a world-class experience, and building loyalty by assisting customers online, via Customer Care, or in-store. Explore individual needs and demonstrate the latest technology, including accessories and IoT devices. Approach customer interactions with integrity and compassion.
• Utilize digital tools to demonstrate coverage, explain plans and services, and stay informed about wireless innovations. Complete training on in-store experience, new skills, systems, and resources. Seek out information during shifts to enhance knowledge.
• Build relationships with T-Mobile employees across channels to own the customer experience, resolve issues, identify small business leads, and support team initiatives in an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience, preferably in retail (Required)

Knowledge, Skills, and Abilities

• Passionate about customer advocacy and having fun connecting with people (Required)
• Competitive drive and ability to succeed in a fast-paced sales environment (Required)
• Willingness to collaborate with peers and leaders, learn, share ideas, and resolve customer issues (Required)
• Ability to balance customer needs with performance goals (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No

Hourly Pay: $17.50, with training and incentive opportunities. Full-time employees can earn up to $20/hour including incentives, plus eligibility for annual stock grants.

Benefits

Our benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, insurance options, discounts, and more. For details, visit www.t-mobilebenefits.com.

Growth and Culture

We support career growth and value our employees' development. Applying for this role reflects a commitment to our values and your future. We are an Equal Opportunity Employer and welcome diversity. For accommodations, contact [e-mail] or call 1-844-873-9500.