Mobile Associate - Retail Sales - Bilingual | Spanish

T-MOBILE USA, Inc.; California, Escondido (MO, CA); On-site; Full time

Job summary

T-Mobile is seeking Mobile Associates to join their Retail Team. This role involves serving customers, building brand excitement, and providing personalized solutions. Ideal candidates will have a passion for customer service and sales, and will thrive in a fast-paced environment. Benefits include competitive pay, stock grants, and comprehensive health coverage.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• 6 months of customer service and/or sales experience required.
• Passionate about customer advocacy and having fun.

Responsibilities

• Build proficiency in serving and selling by providing a world-class experience.
• Use digital tools effectively and stay informed about innovations.
• Partner with employees across channels and support inclusive team initiatives.

Skills

Customer Advocacy

Sales

Collaboration

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive competitive compensation, including a base salary, stock grants, employee stock purchase plan, 401(k), and access to financial coaching. We are committed to supporting our employees' growth and well-being.

Job Overview

Mobile Associates (MA) work as part of a Retail Team to bring the T-Mobile brand to life. They serve as brand ambassadors, building energy and excitement around our products and services. They thrive in a fast-paced environment, connecting deeply with customers to understand their needs and recommend device and service solutions. This role is designed for learning, where new associates develop skills and prepare for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Customer Service & Sales: Build proficiency in serving and selling by providing a world-class experience, assisting customers online and in-store, demonstrating technology, and offering personalized solutions.
2. Digital Tools & Knowledge: Use digital tools effectively, understand coverage and plans, complete training on store experience, and stay informed about innovations.
3. Team Collaboration: Partner with employees across channels, resolve issues, identify business leads, and support inclusive team initiatives.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)
• Passionate about customer advocacy and having fun (Required)
• Competitive drive and ability to succeed in a sales environment (Required)
• Ability to work collaboratively and balance customer needs with goals (Required)

Additional Requirements

• Must be at least 18 years old
• Legally authorized to work in the U.S.

Compensation & Benefits

Starting hourly pay is $19.00. During training, associates are eligible for incentive pay. Upon promotion to Mobile Expert, annual incentives can total approximately $18,000, with guaranteed minimum earnings of $20/hour including incentives. Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, tuition assistance, insurance options, and discounts. For more details, visit www.t-mobilebenefits.com.

Additional Information

Travel is not required. The position is not DOT regulated or safety-sensitive. T-Mobile is an Equal Opportunity Employer, committed to diversity and inclusion. Reasonable accommodations are available for applicants with disabilities; contact [e-mail] or call 1-844-873-9500.