Mobile Associate - Retail Sales - $1,000 Sign-On Bonus

T-Mobile; Essex Junction (VT); On-site; USD 10,000 - 60,000; Full time

Job summary

An innovative firm is seeking enthusiastic Mobile Associates to join their Retail Team. This role is perfect for those who thrive in fast-paced environments and are passionate about technology. As brand ambassadors, you'll engage with customers, providing personalized solutions and fostering loyalty. You'll have opportunities for growth and development, with a competitive base salary and additional incentives. Enjoy a comprehensive benefits package that includes medical, dental, and retirement plans. If you’re ready to make a difference and grow your career, this is the place for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Stock Grants

Paid Time Off

Tuition Assistance

Parental Leave

Flexible Spending

Employee Discounts

Qualifications

• 6 months of customer service and/or sales experience required.
• Must be at least 18 years old and authorized to work in the U.S.

Responsibilities

• Assist customers in their shopping journey, both online and in-store.
• Utilize digital tools to demonstrate coverage and benefits of plans.

Skills

Customer Service

Sales Skills

Communication

Technology Demonstration

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members enjoy a competitive base salary and compensation package—this is Total Rewards. Employees benefit from multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and free, year-round access to money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MAs) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who energize and excite customers about our products and services. Passionate about the connected world, they thrive in a fast-paced environment where technology innovations and customer needs are constantly evolving. They build meaningful connections with customers, deepening relationships and helping them find solutions through education, demonstrations, and personalized recommendations. This role is a learning position, where new associates develop skills and prepare for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Build proficiency in serving and selling to customers, providing a world-class experience and fostering loyalty by:

• Assisting customers in continuing their shopping journey online, via Customer Care, or in-store
• Exploring individual needs and demonstrating the latest technology
• Selling personalized solutions, including accessories and IoT devices
• Approaching service and sales with integrity and compassion

Utilize digital tools to demonstrate:

• Coverage and network speed in the customer’s area
• Benefits of T-Mobile plans and services
• Completing training on systems, processes, and product knowledge
• Continuously learning about innovations in wireless technology

Build relationships across channels, partnering with other T-Mobile employees to:

• Ensure a seamless customer experience
• Identify and pass small business leads
• Support team initiatives and foster an inclusive environment

Education

• High School Diploma/GED (Required)

Work Experience

• Minimum 6 months of customer service and/or sales experience; retail experience preferred (Required)

Knowledge, Skills, and Abilities

• Passionate customer advocate who enjoys connecting and having fun
• Competitive drive with success in fast-paced sales environments
• Willingness to learn and share ideas with peers and leaders
• Ability to balance customer needs with performance goals

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the U.S.

Travel

Travel required: No

DOT Regulated

Position is not DOT regulated or safety-sensitive.

Hourly Pay

$19.00/hour base pay. During the first 90 days, associates receive training and may earn incentives. After training, promotion to Mobile Expert offers an annual incentive target of $18,000, with total earning potential of at least $20/hour including incentives. All employees are eligible for stock grants.

Benefits

Our benefits include medical, dental, vision, flexible spending, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, voluntary insurance, discounts, and more. For details, visit www.t-mobilebenefits.com.

Growth and Culture

We support career growth in a dynamic environment that values shared drive and innovation. Applying for this role means living our values and investing in your future. You’re unstoppable!

Equal Opportunity Employer: All decisions are made without regard to protected characteristics. Discrimination or harassment is not tolerated. Reasonable accommodations are available for individuals with disabilities—contact [e-mail] or call 1-844-873-9500.