Mobile Associate - Retail Sales

T-Mobile; Woodhaven (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

T-Mobile seeks a Mobile Associate to join their retail team, serving as a brand ambassador. This role focuses on customer service, sales, and relationship building in a fast-paced environment, with opportunities for advancement to Mobile Expert. Competitive pay and comprehensive benefits are offered.

Benefits

Medical, dental, vision benefits

401(k) and stock options

Paid time off and parental leave

Tuition assistance

Employee discounts

Qualifications

• At least 6 months of customer service and/or sales experience; retail experience preferred.
• Must be at least 18 years old and legally authorized to work in the U.S.

Responsibilities

• Build proficiency in serving and selling, providing a world-class experience.
• Use digital tools effectively to demonstrate coverage, plans, and services.
• Collaborate with team members to enhance customer experience and resolve issues.

Skills

Customer Advocacy

Sales Skills

Competitive Drive

Willingness to Learn

Relationship Building

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and comprehensive benefits, including stock grants, employee stock purchase plans, 401(k), and access to financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as part of a Retail Team to bring the T-Mobile brand to life. They serve as brand ambassadors, building energy and excitement around our products and services. They thrive in a fast-paced environment, continuously evolving with technology innovations and customer needs. They focus on building strong customer relationships, educating and demonstrating device and service solutions, and are in a learning role to develop skills for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Customer Service and Sales: Build proficiency in serving and selling, providing a world-class experience by assisting customers online, via Customer Care, or in-store. Explore needs, demonstrate technology, and offer personalized solutions, including accessories and IoT devices. Approach interactions with integrity and compassion.
2. Digital Tools and Training: Use digital tools effectively to demonstrate coverage, plans, and services. Complete training on in-store experience, systems, and innovations. Maximize shift time for learning and development.
3. Relationship Building: Collaborate with team members across channels to enhance customer experience, resolve issues, and support team initiatives, fostering an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience; retail experience preferred.

Knowledge, Skills, and Abilities

• Passionate about customer advocacy and having fun connecting with people. (Required)
• Competitive drive and ability to succeed in a sales environment. (Required)
• Willingness to learn and share ideas with peers and leaders. (Required)
• Ability to balance customer needs with performance goals. (Required)

Licenses and Certifications

• Must be at least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No

Hourly Pay: $21.00 + $5.00 training pay. After 90 days, promotion to Mobile Expert with potential incentives. All employees guaranteed a minimum of $20/hour including incentives. Eligible for stock grants and other benefits.

Benefits include medical, dental, vision, 401(k), stock options, paid time off, parental leave, tuition assistance, insurance options, discounts, and more. For details, visit www.t-mobilebenefits.com.

We support growth and development, fostering a culture of opportunity. T-Mobile is an Equal Opportunity Employer and provides accommodations for applicants with disabilities upon request.