Mobile Associate - Retail Sales

TieTalent; Wisconsin; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading telecommunications company as a Mobile Associate - Retail Sales. In this dynamic role, you'll engage with customers, build relationships, and provide cutting-edge device solutions while working in a fast-paced retail environment. Offering competitive pay and opportunities for advancement, this position is ideal for enthusiastic individuals eager to make a significant impact in customer service and sales.

Benefits

Annual Stock Grant

401(k) plan

Medical, dental, vision insurance

Paid time off

Parental and family leave

Qualifications

• High School Diploma/GED required.
• 6 months of customer service or sales experience preferred.
• Passionate about customer advocacy and proven sales performance.

Responsibilities

• Builds proficiency in serving and selling to customers with a world-class experience.
• Completes training and learns about wireless innovations.
• Establishes relationships to enhance customer experience and resolve issues.

Skills

Customer advocacy

Sales performance

Team collaboration

Customer service

Education

High School Diploma/GED

Job description

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About

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

Job Responsibilities

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by: Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to cutting-edge IoT devices.
• Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network.
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to: Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads.
• Support team initiatives and create an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred.

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Compensation

Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, new associates receive on-the-job training and are eligible for hourly training pay. After training, promotion to Mobile Expert is possible, with an incentive target of $18,000/year, and guaranteed minimum earnings of $20/hour including incentives. All employees are also eligible for an Annual Stock Grant.

Benefits

We offer medical, dental, vision insurance, 401(k), employee stock grants, paid time off, holidays, parental and family leave, and many voluntary benefits. For details, visit www.t-mobilebenefits.com.

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions are made without regard to age, race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected characteristics. Reasonable accommodations are available for individuals with disabilities upon request.