Mobile Associate - Retail Sales

T-Mobile; West Dundee (IL); On-site; USD 20,000 - 38,000; Full time

Job summary

Join T-Mobile as a Mobile Associate, where you'll be a brand ambassador, connecting with customers and providing personalized solutions. This role offers opportunities for growth and advancement in a dynamic retail environment. Enjoy competitive pay, incentives, and a comprehensive benefits package.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k)

Stock plans

Paid time off

Holidays

Parental leave

Tuition assistance

Employee discounts

Qualifications

• 6 months of customer service or sales experience, retail preferred.

Responsibilities

• Assist customers in their shopping journey, online or in-store.
• Collaborate with team members to enhance customer experience.
• Continuously learn about wireless innovations and technologies.

Skills

Customer-focused

Driven to succeed

Willing to learn

Ability to balance needs

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They connect deeply with customers, building relationships and uncovering needs to educate and recommend device and service solutions. This role is a learning position, where new associates work with their team to build skills and prepare for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Build proficiency in serving and selling:
   • Assist customers in their shopping journey, online, through Customer Care, or in-store.
   • Explore needs and demonstrate technology products.
   • Sell personalized solutions, including accessories and IoT devices.
   • Approach customer interactions with integrity and compassion.
2. Utilize digital tools effectively:
   • Show coverage maps and explain plans and services.
   • Complete training on store experience, systems, and resources.
   • Continuously learn about wireless innovations and technologies.
3. Build relationships and partner across channels:
   • Collaborate with team members and other departments to enhance customer experience.
   • Identify and pass on small business leads.
   • Support team initiatives and foster an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Customer-focused with a passion for connecting with others (Required)
• Driven to succeed in a fast-paced sales environment (Required)
• Willing to learn and share ideas with peers and leaders (Required)
• Ability to balance customer needs and performance goals (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Travel

Travel Required: No

DOT Regulated

Position is not DOT regulated or safety sensitive.

Additional Information

Within 90 days, associates receive training and can earn incentives. Upon promotion to Mobile Expert, eligible for an annual incentive of $18,000, with actual incentives based on performance. All employees earn at least $20/hour including incentives and are eligible for stock grants.

Our benefits include medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, and discounts. For details, visit www.t-mobilebenefits.com.

We support growth and career development, embodying our values and fostering an inclusive culture. T-Mobile is an Equal Opportunity Employer. Reasonable accommodations are available for applicants with disabilities. Contact: [e-mail] or 1-844-873-9500.