Mobile Associate - Retail Sales

T-Mobile; Village of Victor (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Mobile Associates to join their Retail Team of Experts. This role is perfect for individuals who thrive in a fast-paced environment and are passionate about customer service. Associates will build strong connections with customers, uncover their needs, and provide personalized solutions. With a commitment to employee growth and development, this innovative firm offers competitive pay, comprehensive benefits, and opportunities for advancement. If you are eager to learn and grow in a dynamic retail setting, this position is an excellent fit for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Stock Grants

Paid Time Off

Holidays

Parental Leave

Tuition Assistance

Employee Discounts

Qualifications

• 6 months of customer service and/or sales experience, preferably in retail.
• Passionate about customer advocacy and performance goals.

Responsibilities

• Assist customers across online, Customer Care, and in-store channels.
• Use digital tools to demonstrate coverage, plans, and services.

Skills

Customer Service

Sales Skills

Team Collaboration

Digital Tools Proficiency

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They thrive in a fast-paced environment, continuously evolving with technology innovations, customer needs, and retail experiences. They focus on building strong connections with customers, uncovering their needs, and educating them about device and service solutions. This role is designed for learning, where new associates build skills and prepare for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Customer Service & Sales Skills: Build proficiency in serving and selling, providing a world-class experience, and fostering loyalty by:
   • Assisting customers seamlessly across online, Customer Care, and in-store channels.
   • Exploring individual needs and demonstrating technology products.
   • Offering personalized solutions, including accessories and IoT devices.
   • Approaching interactions with integrity and compassion.
2. Digital Tools & Product Knowledge: Use digital tools effectively to demonstrate coverage, plans, and services. Complete training on in-store experience, systems, and resources. Continuously learn about wireless innovations and technology.
3. Relationship Building & Teamwork: Partner with colleagues across channels to:
   • Own the customer experience and resolve issues.
   • Identify and refer small business leads.
   • Support team initiatives and foster an inclusive environment.

Qualifications

• Education: High School Diploma/GED (Required)
• Work Experience: 6 months of customer service and/or sales experience, retail preferred (Required)
• Skills & Abilities: Passionate about customer advocacy, competitive drive, team collaboration, and balancing customer needs with performance goals (All required)

Licenses & Certifications

• At least 18 years of age
• Legally authorized to work in the U.S.

Additional Details

• Travel: No
• DOT Regulated: No
• Safety Sensitive: No
• Hourly Pay: $17.50, with training incentives and potential promotion to Mobile Expert with an annual incentive target of $18,000. All employees guaranteed $20/hour including incentives.

Benefits & Culture

Our benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, insurance options, and discounts. We promote growth and career development, embodying our values of inclusivity and opportunity.

Equal Opportunity & Accommodation

T-Mobile is an Equal Opportunity Employer. We provide reasonable accommodations for individuals with disabilities. Contact: [e-mail] or call 1-844-873-9500.