Mobile Associate - Retail Sales

T-Mobile; Town of Cheektowaga (NY); On-site; Full time

Job summary

Join a leading telecommunications company as a Mobile Associate, where you will engage customers, provide exceptional service, and build relationships while working in a dynamic retail environment. This role offers on-the-job training and opportunities for advancement to Mobile Expert, with competitive pay and comprehensive benefits.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grants

Paid Time Off

Tuition Assistance

Qualifications

• 6 months of customer service and/or sales experience preferred.
• Passionate customer advocate with a competitive drive.

Responsibilities

• Provide world-class customer experience and build loyalty.
• Demonstrate latest technology and assist in personalized solutions.
• Establish relationships with T-Mobile employees across channels.

Skills

Customer Advocacy

Sales Skills

Team Collaboration

Problem Solving

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

Job Responsibilities

1. Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to cutting-edge IoT devices.
• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our coverage stacks up in our customer’s neighborhood, providing a lightning-fast LTE network.
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads.
• Support team initiatives and create an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. Required

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Compensation

Hourly Base Pay: $17.50, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. Additionally, every employee is eligible for an Annual Stock Grant.

Benefits

Our benefits exemplify the spirit of One Team, Together! They include medical, dental, vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, holidays, parental and family leave, family building benefits, childcare subsidy, tuition assistance, college coaching, disability and insurance options, and discounts on mobile services and home internet. To learn more, visit www.t-mobilebenefits.com.

We support your growth and development, offering a dynamic environment where you can advance your career. Join us and be unstoppable!

Equal Opportunity Employer Statement

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions regarding employment are made without regard to age, race, ethnicity, religion, sex, sexual orientation, gender identity, or any other protected characteristic. Discrimination, retaliation, or harassment are not tolerated.

Accommodation

If you require reasonable accommodation during the application or interview process, please contact [e-mail] or call 1-844-873-9500. This contact is for accommodations only, not for application inquiries.