Mobile Associate - Retail Sales

T-Mobile; Roanoke (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

T-Mobile is seeking Mobile Associates to join their Retail Team in Roanoke, Alabama. This role involves providing exceptional customer service, building relationships, and utilizing digital tools to enhance customer interactions. Ideal candidates will have a passion for customer advocacy and thrive in a fast-paced environment. Competitive pay starts at $17.50/hour, with opportunities for growth and additional incentives.

Benefits

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Tuition assistance

Discounts on mobile and internet services

Qualifications

• High School Diploma/GED required.
• Minimum 6 months of customer service and/or sales experience.
• Retail experience preferred.

Responsibilities

• Build proficiency in serving and selling to customers.
• Use digital tools effectively during interactions.
• Collaborate with other employees to enhance customer experience.

Skills

Customer Advocacy

Sales Skills

Collaboration

Problem Solving

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and comprehensive compensation, including annual stock grants, employee stock purchase plans, 401(k), and access to free financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They serve as brand ambassadors, creating energy and excitement around our products and services. Passionate about the connected world, they thrive in a fast-paced environment where technology, customer needs, and the retail experience are constantly evolving. They focus on building strong customer relationships, uncovering needs, and educating customers about our device and service solutions. This role is designed for learning, with new associates working with their team to develop skills in preparation for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Customer Service and Sales: Build proficiency in serving and selling to customers, providing a world-class experience and fostering loyalty by assisting customers in-store, exploring their needs, demonstrating technology, and offering personalized solutions, including accessories and IoT devices. Approach customer interactions with integrity and compassion.
2. Digital Tool Usage: Use digital tools effectively during interactions, demonstrating coverage, plans, and services, and completing training on in-store experience, systems, and processes. Continuously seek information and stay updated on wireless innovations.
3. Relationship Building: Collaborate with other T-Mobile employees across channels to own the customer experience, resolve issues, identify small business leads, and support team initiatives to create an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• Minimum of 6 months customer service and/or sales experience; retail experience preferred (Required)

Knowledge, Skills, and Abilities

• Passionate about customer advocacy and having fun connecting with people (Required)
• Competitive drive and success in a fast-paced sales environment (Required)
• Ability to work collaboratively, learn, and resolve customer issues (Required)
• Balance customer needs with performance goals (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated Position: No
Safety Sensitive Position: No

Hourly Pay: Starting at $17.50/hour plus $5.00/hour training pay. Upon promotion to Mobile Expert, eligible for an annual incentive of approximately $18,000, with guaranteed minimum earnings of $20/hour including incentives. All employees are also eligible for an Annual Stock Grant.

Benefits

Our benefits support our 'One Team, Together' spirit, including medical, dental, vision insurance, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, disability and voluntary insurance options, and discounts on mobile and internet services. For more details, visit www.t-mobilebenefits.com.

Growth and Inclusion

We foster career growth and value diversity. T-Mobile is an Equal Opportunity Employer. We provide accommodations for individuals with disabilities. For assistance, contact [e-mail] or call 1-844-873-9500.