Mobile Associate - Retail Sales

T-MOBILE USA, Inc.; Purdy Corner (MA); On-site; USD 22,162 - 31,564; Full time

Benefits offered by this job

Annual stock grant

Training pay

Job summary

T-MOBILE USA, Inc. is looking for a Mobile Associate to support retail operations in Purdy Corner, MA. This role involves engaging customers, recommending services, and assisting throughout the shopping journey while fostering strong customer relationships and loyalty.

The ideal candidate should be at least 18 years old, have a High School Diploma/GED, and demonstrate a competitive drive in a fast-paced environment. Compensation includes an hourly wage of $19.50 plus potential incentives and training pay.

Qualifications

• Must be at least 18 years old.
• Legally authorized to work in the United States.
• Willingness to learn and share ideas with peers.

Responsibilities

• Deliver personalized technology and service solutions to customers.
• Use digital tools to explain product features and service plans.
• Complete training on retail processes and wireless technology.
• Collaborate with team members to enhance customer experience.

Skills

Customer advocacy

Sales skills

Effective balancing of customer needs

Competitiveness in a fast-paced environment

Education

High School Diploma/GED

6 months customer service or sales experience

Job description

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel

• Travel Required (Yes/No): No

DOT Regulated

• DOT Regulated Position (Yes/No): No
• Safety Sensitive Position (Yes/No): No

Compensation

Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an annual stock grant.

Equal Opportunity Employer

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.