Mobile Associate - Retail Sales

T-Mobile; Princeton (IN); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking enthusiastic individuals to join their Retail Sales team as Mobile Associates. This dynamic role offers the opportunity to connect with customers and provide personalized solutions while working in a fast-paced environment. You'll gain valuable experience in sales and customer service, with a clear path for advancement to Mobile Expert. Enjoy competitive pay, comprehensive benefits, and a supportive work culture that prioritizes your growth. If you're passionate about technology and customer advocacy, this role is perfect for you!

Benefits

Comprehensive medical benefits

401(k) with company match

Stock grants

Paid time off

Tuition assistance

Parental leave

Qualifications

• 6 months of customer service and/or sales experience required.
• Passionate customer advocate with a competitive drive.

Responsibilities

• Provide a world-class customer experience and build loyalty.
• Help customers find personalized solutions and demonstrate technology.

Skills

Customer Service

Sales

Communication

Problem Solving

Education

High School Diploma/GED

Job description

Join to apply for the Mobile Associate - Retail Sales role at T-Mobile

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

Job Responsibilities

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to cutting-edge IoT devices.
• Approaching service and sales needs with composure, integrity and compassion.
• Becoming skilled with and consistently using digital tools in interactions and onboarding to actively demonstrate:
• How our coverage stacks up in our customer’s neighborhood, providing a lightning-fast LTE network.
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completing training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Making the most of their time on shift, seeking out information between customers, and learning about innovations in wireless and technology.
• Establishing relationships and partnering with T-Mobile employees across channels, including business and customer service to:
• Own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Identify and handoff small business leads.
• Support team initiatives and create an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. Required

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (No)

Other Details

• Hourly Base Pay: $17.50
• First 90 days training with incentive pay; promotion to Mobile Expert with annual incentive target of $18,000/year; guaranteed $20/hour including incentives for all employees.
• Comprehensive benefits including medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, and voluntary insurances. For more info, visit www.t-mobilebenefits.com.
• Equal Opportunity Employer. Accommodations available for applicants with disabilities. Contact: [e-mail] or 1-844-873-9500.

Additional Information

• Seniority level: Internship
• Employment type: Part-time
• Job function: Sales and Business Development
• Industry: Telecommunications