Mobile Associate - Retail Sales

T-Mobile; Portland (OR); On-site; Full time

Job summary

A leading company in telecommunications seeks Mobile Associates to join their Retail Team in Portland. This role is pivotal in engaging customers, providing solutions, and fostering a vibrant team environment. With a focus on personal development, employees enjoy competitive pay, incentives, and a comprehensive benefits package, ensuring a rewarding career path.

Benefits

Medical, dental, and vision benefits

401(k) and stock plans

Paid time off and holidays

Parental leave and family benefits

Tuition assistance

Qualifications

• 6 months of customer service and/or sales experience; retail preferred.
• Must be at least 18 years old.
• Legally authorized to work in the U.S.

Responsibilities

• Provide a world-class customer experience and sell personalized solutions.
• Use digital tools to demonstrate coverage, plans, and services.
• Collaborate with team members to ensure a seamless customer experience.

Skills

Customer advocacy

Sales skills

Communication

Team collaboration

Adaptability

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package — this is Total Rewards. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaching. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who energize and excite customers about our products and services. Passionate about the connected world, they thrive in a fast-paced environment where technology, customer needs, and the retail experience are always evolving. They build meaningful connections with customers, deepening relationships and uncovering needs to educate, demonstrate, and recommend device and service solutions. This is a learning role, where new associates work with their team to develop skills in preparation for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Customer Engagement and Sales:
   • Provide a world-class customer experience, helping customers continue their shopping journey online, via Customer Care, or in-store.
   • Explore individual needs and demonstrate the latest technology in-store.
   • Sell personalized solutions, including accessories and IoT devices, with integrity and compassion.
   • Approach service and sales needs with professionalism and empathy.
2. Digital Tools and Training:
   • Use digital tools to demonstrate coverage, plans, and services effectively.
   • Complete training on in-store experience, systems, and resources.
   • Seek out information and stay updated on wireless innovations during shifts.
3. Team Collaboration:
   • Partner across channels to ensure a seamless customer experience.
   • Identify and pass small business leads.
   • Support team initiatives and foster an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; retail preferred (Required)

Knowledge, Skills, and Abilities

• Passionate customer advocate who enjoys connecting and having fun (Required)
• Competitive drive and success in a fast-paced sales environment (Required)
• Willingness to learn and share ideas with peers and leaders (Required)
• Ability to balance customer needs and performance goals (Required)

Licenses and Certifications

• Must be at least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Hourly Pay: $19.00/hr + $5.00/hr training pay during onboarding. Post-training, eligible for incentive target of $18,000/year. All employees are guaranteed at least $20/hr including incentives. Employees also qualify for an annual stock grant.

Benefits include medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, and voluntary coverage options. Learn more at www.t-mobilebenefits.com.

We support growth and career development in our culture of continuous opportunity. T-Mobile is an Equal Opportunity Employer and provides accommodations for applicants with disabilities. For assistance, contact [e-mail] or call 1-844-873-9500.