Mobile Associate - Retail Sales

T-Mobile; Plymouth (MN); On-site; Full time

Job summary

T-Mobile is seeking Mobile Associates to join their Retail Team of Experts. This role focuses on providing exceptional customer service, building relationships, and driving sales in a fast-paced environment. Candidates should possess a High School Diploma and have a passion for customer advocacy. Opportunities for growth and competitive compensation, including stock grants and benefits, are provided.

Benefits

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Tuition assistance

Employee stock purchase plans

Qualifications

• Minimum 6 months customer service or sales experience; retail experience preferred.
• Passionate about customer advocacy and connecting with people.
• Competitive drive in a fast-paced sales environment.

Responsibilities

• Provide a world-class customer experience, assisting customers online and in-store.
• Use digital tools to demonstrate coverage, plans, and services.
• Collaborate with T-Mobile employees to ensure a seamless customer experience.

Skills

Customer Advocacy

Sales Skills

Collaboration

Performance Goals

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and comprehensive compensation, including annual stock grants, employee stock purchase plans, 401(k), and access to free financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) are part of a Retail Team of Experts, acting as brand ambassadors who energize and excite customers about our products and services. They thrive in a fast-paced environment, building meaningful connections with customers by understanding their needs and educating them on device and service solutions. This role is designed for learning and growth, with new associates working alongside their team to develop skills in preparation for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Customer Service and Sales: Build proficiency in serving and selling by providing a world-class customer experience, assisting customers both online and in-store, demonstrating technology, and offering personalized solutions.
2. Digital Tools and Knowledge: Use digital tools effectively to demonstrate coverage, plans, and services; complete training on in-store experience, systems, and resources; stay informed on wireless innovations.
3. Relationship Building: Collaborate with T-Mobile employees across channels to ensure a seamless customer experience, support team initiatives, and create an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• Minimum 6 months customer service or sales experience; retail experience preferred.

Knowledge, Skills, and Abilities

• Passionate about customer advocacy and having fun connecting with people. (Required)
• Competitive drive and success in a fast-paced sales environment. (Required)
• Willingness to collaborate and learn from peers and leaders. (Required)
• Ability to balance customer needs with performance goals. (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No

Hourly Pay: $19.00/hour plus $5.00/hour training pay during the first 90 days. Post-training, eligible for an annual incentive of $18,000, with guaranteed minimum earnings of $20/hour including incentives. All employees are eligible for an annual stock grant.

Benefits

Our benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family support, tuition assistance, disability, insurance options, and discounts. For details, visit www.t-mobilebenefits.com.

Growth Opportunities

We support career growth through a flexible, dynamic environment. By applying, you embrace our values and invest in your future—because you are unstoppable!

Equal Opportunity Employer

T-Mobile USA, Inc. is committed to diversity and inclusion. We prohibit discrimination and provide accommodations for applicants with disabilities. For assistance, contact [e-mail] or call 1-844-873-9500.