Mobile Associate - Retail Sales

T-Mobile; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in telecommunications seeks a Mobile Associate - Retail Sales to join their team in Pittsburgh. This role focuses on delivering exceptional customer service, building relationships, and preparing for advancement. Candidates should possess a high school diploma and have some experience in customer service or sales. The position offers competitive pay, training incentives, and a comprehensive benefits package.

Benefits

Medical, dental, and vision insurance

401(k) with stock plans

Paid time off and holidays

Tuition assistance

Qualifications

• High School Diploma/GED required.
• 6 months of customer service or sales experience preferred.

Responsibilities

• Serve and sell to customers, providing a world-class experience.
• Assist customers online, in-store, and via Customer Care.
• Demonstrate technology and personalize solutions.

Skills

Customer advocate

Sales drive

Team player

Education

High School Diploma/GED

Job description

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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive a competitive salary, stock grants, 401(k), and other benefits. We’re committed to supporting our employees’ growth and well-being.

Job Overview

Mobile Associates work as part of a Retail Team to bring the T-Mobile brand to life. They build energy and excitement around our products and services, helping customers connect with the world. This role is focused on learning, building skills, and preparing for advancement to Mobile Expert. Successful completion of training is required.

Job Responsibilities

• Serve and sell to customers, providing a world-class experience.
• Assist customers online, in-store, and via Customer Care.
• Demonstrate technology and personalize solutions including accessories and IoT devices.
• Use digital tools to educate customers on coverage, plans, and services.
• Complete training on in-store experience, systems, and processes.
• Build relationships with team members across channels to ensure a seamless customer experience.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Customer advocate with a fun, genuine personality (Required)
• Drive to succeed in a fast-paced sales environment (Required)
• Team player willing to learn and share ideas (Required)
• Balance customer needs with performance goals (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
Hourly pay: $17.50 + $5.00 training pay during onboarding. After training, eligible for incentives and a guaranteed $20/hour including incentives. Stock grants available to all employees.

Benefits include medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, tuition assistance, and discounts. For more info, visit www.t-mobilebenefits.com.

We promote growth and value diversity. T-Mobile is an Equal Opportunity Employer. Accommodations are available for applicants with disabilities. Contact: [e-mail] or 1-844-873-9500.