Mobile Associate - Retail Sales

T-Mobile; Ozark (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Mobile Associates to join their retail team. This role is perfect for individuals who thrive in a fast-paced environment and are passionate about technology and customer service. As a brand ambassador, you will build relationships with customers, educate them on device solutions, and contribute to a vibrant team culture. With a focus on career growth, this position offers competitive pay, performance incentives, and a comprehensive benefits package. If you're ready to make an impact in a dynamic setting, this opportunity is for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Tuition Assistance

Discounts on Mobile Services

Qualifications

• 6 months of customer service or sales experience required.
• Passionate about customer advocacy and connecting with others.

Responsibilities

• Serve and sell to customers, providing a world-class experience.
• Utilize digital tools to demonstrate coverage and plans.

Skills

Customer Service

Sales Experience

Communication Skills

Team Collaboration

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive competitive compensation and numerous wealth-building opportunities, including stock grants, employee stock purchase plans, 401(k), and access to financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as part of a Retail Team to bring the T-Mobile brand to life. They serve as brand ambassadors, building energy and excitement around our products and services. Passionate about the connected world, they thrive in a fast-paced environment where technology and customer needs are always evolving. They focus on building relationships with customers, uncovering needs, and educating them on device and service solutions. This role is designed for learning, with new associates working with their team to develop skills for advancement to Mobile Expert. Successful completion of training is required.

Job Responsibilities

1. Build proficiency in serving and selling to customers, providing a world-class experience and fostering loyalty by:
   • Assisting customers whether online, via Customer Care, or in-store.
   • Demonstrating the latest technology hands-on.
   • Providing personalized solutions beyond basic devices and plans, including accessories and IoT devices.
   • Handling service and sales needs with integrity and compassion.
2. Utilize digital tools during interactions to demonstrate coverage, plans, and services, and complete training on store experience, systems, and resources. Seek continuous learning about innovations in wireless technology.
3. Establish relationships with other T-Mobile employees across channels to:
   • Ensure a seamless customer experience.
   • Identify and hand off small business leads.
   • Support team initiatives and foster an inclusive environment.

Qualifications

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience, retail preferred (Required)
• Passionate about customer advocacy and having fun while connecting (Required)
• Competitive drive and ability to succeed in a fast-paced sales environment (Required)
• Willingness to collaborate and learn from peers and leaders (Required)
• Ability to balance customer needs with performance goals (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No

Hourly Base Pay: $17.50. During the first 90 days, associates receive training and are eligible for incentive pay. After training, promotion to Mobile Expert offers an annual incentive target of $18,000. All employees are guaranteed a minimum of $20/hour including incentives. Employees are also eligible for annual stock grants.

Benefits

Our benefits include medical, dental, vision, flexible spending, 401(k), stock grants and purchase plans, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, insurance options, and discounts on mobile and internet services. For more details, visit www.t-mobilebenefits.com.

Growth and Culture

We support career growth in a dynamic environment that values shared drive and innovation. Applying for this role means embracing our values and investing in your future. You are unstoppable!

Equal Opportunity Employer

T-Mobile USA, Inc. is committed to equal employment opportunity. We prohibit discrimination and harassment of any kind. If you need accommodations during the application process, contact [e-mail] or call 1-844-873-9500.