Mobile Associate - Retail Sales

T-Mobile; Omaha (NE); On-site; Full time

Job summary

T-Mobile is seeking Mobile Associates to join their Retail Team. This role involves serving customers, building relationships, and promoting products in a fast-paced environment. Successful candidates will receive training and opportunities for advancement. T-Mobile offers competitive pay, benefits, and a supportive culture focused on growth and inclusion.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Tuition Assistance

Stock Plans

Qualifications

• 6 months of customer service and/or sales experience required.
• Ability to balance customer needs and performance goals.

Responsibilities

• Provide a world-class customer experience and build loyalty.
• Use digital tools for customer interactions and onboarding.
• Collaborate with team members to resolve customer issues.

Skills

Customer Advocate

Sales Skills

Competitive Drive

Communication

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and compensation package—this is Total Rewards. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaching. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They thrive in a fast-paced environment, continuously evolving with technology innovations, customer needs, and the retail experience. They connect deeply with customers, building and deepening relationships, and are passionate about educating, demonstrating, and recommending device and service solutions. This role is designed for learning, with new associates working with their team to build skills and prepare for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Build proficiency in serving and selling to customers, providing a world-class experience and building loyalty by:

• Helping customers continue their shopping journey, whether online, via Customer Care, or in-store.
• Exploring individual needs and demonstrating the latest technology.
• Side-by-side selling for personalized solutions, including accessories and IoT devices.
• Approaching service and sales with integrity and compassion.

Use digital tools effectively for interactions, onboarding, and demonstrating:

• Coverage and network quality.
• Plans and services benefits.
• Training on store experience, new skills, systems, and resources.
• Learning about innovations during shifts.

Establish relationships and collaborate with other T-Mobile employees to:

• Own the customer experience and resolve issues.
• Identify and hand off small business leads.
• Support team initiatives and foster an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Passionate customer advocate who enjoys connecting and having fun. (Required)
• Competitive drive and success in a fast-paced sales environment. (Required)
• Willingness to learn and share ideas with peers and leaders. (Required)
• Ability to balance customer needs and performance goals. (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No

Hourly pay starts at $17.50 plus $5.00 training pay. During the first 90 days, associates receive on-the-job training and are eligible for training pay. Afterward, they can promote to Mobile Expert with an incentive target of $18,000/year, with actual incentives based on performance. All employees are guaranteed at least $20/hour including incentives. They are also eligible for annual stock grants.

Our benefits include medical, dental, vision, flexible spending, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, insurance options, and discounts. Learn more at www.t-mobilebenefits.com.

We support growth and career development, embodying our values and fostering an inclusive culture. T-Mobile is an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.