Mobile Associate - Retail Sales

T-Mobile; Ohio; On-site; Full time

Job summary

Join a leading telecommunications company as a Mobile Associate, where you'll be a brand ambassador, providing exceptional customer service and support. This role offers opportunities for growth and advancement while working in a dynamic retail environment. You'll engage with customers, sell personalized solutions, and utilize digital tools to enhance their shopping experience. T-Mobile values your development and offers a comprehensive benefits package, including competitive pay and stock grants.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k)

Stock grants

Paid time off

Parental leave

Family benefits

Employee discounts

Qualifications

• Minimum 6 months of customer service and/or sales experience; retail experience preferred.

Responsibilities

• Provide a world-class customer experience and build loyalty.
• Utilize digital tools to demonstrate coverage and network quality.
• Resolve customer issues and support team initiatives.

Skills

Customer-focused

Competitive drive

Willingness to learn

Ability to balance customer needs

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who generate energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment where technology innovations, customer needs, and the retail experience are continuously evolving. They build significant connections with customers, deepening relationships and helping them find solutions that meet their needs. This role is designed for learning, where new associates work with their team to develop skills and prepare for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Build proficiency in serving and selling by providing a world-class customer experience and building loyalty through:
   • Assisting customers to continue their shopping journey online, via Customer Care, or in-store.
   • Exploring customer needs and demonstrating the latest technology in-store.
   • Selling personalized solutions beyond devices and plans, including accessories and IoT devices.
   • Approaching customer interactions with integrity, composure, and compassion.
2. Utilize digital tools effectively to demonstrate:
   • Coverage and network quality in the customer’s area.
   • The benefits of T-Mobile plans and services.
   • Complete training on in-store experience, systems, and resources.
   • Continuously learn about wireless innovations between customer interactions.
3. Establish and partner with other T-Mobile employees to:
   • Own the customer experience and resolve issues seamlessly.
   • Identify and hand off small business leads.
   • Support team initiatives and foster an inclusive environment.

Education

• High School Diploma/GED (Required)

Work Experience

• Minimum 6 months of customer service and/or sales experience; retail experience preferred (Required)

Knowledge, Skills, and Abilities

• Customer-focused with enthusiasm for connecting and having fun! (Required)
• Competitive drive and success in a sales environment. (Required)
• Willingness to learn and collaborate with peers and leaders. (Required)
• Ability to balance customer needs with performance goals. (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

• Travel: No
• DOT Regulated: No
• Hourly Pay: $17.50 plus $5.00 training pay; after training, eligible for incentives and stock grants.

At T-Mobile, our benefits support One Team, Together! We offer medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, and discounts. To learn more, visit www.t-mobilebenefits.com.

We promote growth and career development—living our values and investing in your career. Join us and be unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. We welcome individuals with disabilities and provide accommodations upon request. Contact [e-mail] or call 1-844-873-9500.