Mobile Associate - Retail Sales

T-MOBILE USA, Inc.; Northfield, Louisville (MN, KY); On-site; Full time

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to join their Retail Team. This role focuses on customer service and sales, requiring a passion for technology and the ability to connect with customers. Associates will receive training and have opportunities for advancement to Mobile Expert, with competitive pay and benefits.

Benefits

Annual Stock Grant

401(k)

Paid Time Off

Tuition Assistance

Qualifications

• At least 6 months of customer service and/or sales experience, retail preferred.

Responsibilities

• Build proficiency in serving and selling by providing a world-class experience.
• Master and utilize digital tools to demonstrate coverage, plans, and services.
• Establish relationships with colleagues across channels.

Skills

Customer Advocacy

Adaptability

Team-Oriented

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They connect deeply with customers, building and strengthening relationships unmatched across the wireless industry. They seek to understand customer needs and are passionate about educating, demonstrating, and recommending device and service solutions. This role is designed for learning, where new associates develop skills and prepare for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Customer Service and Sales: Build proficiency in serving and selling by providing a world-class experience, helping customers continue their shopping journey, exploring needs, demonstrating technology, and offering personalized solutions beyond basic devices and plans, including accessories and IoT devices. Approach interactions with integrity and compassion.
2. Digital Tools and Knowledge: Master and utilize digital tools to demonstrate coverage, plans, and services. Complete training on in-store experience, new skills, and systems. Continuously learn about innovations in wireless technology and optimize shift time for learning.
3. Team Collaboration: Establish relationships with colleagues across channels, jointly owning the customer experience, resolving issues, and supporting team initiatives. Identify and support small business leads and foster an inclusive environment.

Qualifications

• Education: High School Diploma/GED (Required)
• Work Experience: At least 6 months of customer service and/or sales experience, retail preferred (Required)
• Skills and Abilities: Passionate about customer advocacy, competitive, adaptable, team-oriented, and capable of balancing customer needs with performance goals (Required)

Licenses and Certifications

• Must be at least 18 years old
• Legally authorized to work in the U.S.

Additional Details

• Travel: No
• DOT Regulated: No
• Safety Sensitive: No
• Hourly Pay: $19.00

During the first 90 days, Mobile Associates receive training and are eligible for incentive pay. Upon promotion to Mobile Expert, an annual incentive target of $18,000 is available, with actual incentives based on performance. All employees are guaranteed a minimum of $20/hour including base pay and incentives. Every employee is also eligible for an Annual Stock Grant.

Our benefits include medical, dental, vision, 401(k), stock grants, stock purchase plans, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, insurance options, and discounts on mobile and internet services. For details, visit www.t-mobilebenefits.com.

We support growth and career development. By applying, you embrace our values and invest in your future. You are unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. We prohibit discrimination and harassment. If you need accommodation during the application process, contact [e-mail] or call 1-844-873-9500.