Mobile Associate - Retail Sales

T-Mobile; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic retail team as a Mobile Associate, where you'll be the face of an innovative brand. This role offers a vibrant environment focused on customer engagement and connection. You'll assist customers in finding the right products while building lasting relationships. With a commitment to your growth, you'll receive comprehensive training and the chance to advance your career. Enjoy competitive pay, generous benefits, and a supportive atmosphere that values inclusivity and teamwork. If you're passionate about technology and customer service, this is the perfect opportunity to thrive!

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k)

Stock grants

Paid time off

Parental leave

Tuition assistance

Employee discounts

Qualifications

• Minimum 6 months in customer service and/or sales, retail preferred.
• High School Diploma/GED is required.

Responsibilities

• Assist customers at all stages of their shopping journey.
• Sell personalized solutions including accessories and IoT devices.
• Own the customer experience and resolve issues seamlessly.

Skills

Customer-focused

Sales experience

Collaboration

Problem-solving

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive comprehensive benefits and competitive compensation, including a base salary, stock grants, employee stock purchase plan, 401(k), and access to financial coaching. We are committed to supporting our employees' growth and well-being.

Job Overview

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They serve as brand ambassadors, creating energy and excitement around our products and services. They thrive in a fast-paced environment, building meaningful connections with customers, understanding their needs, and educating them on device and service solutions. This role is designed for learning and growth, with new associates working alongside their team to develop skills for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Build proficiency in serving and selling to customers, providing a world-class experience and building loyalty by:

• Assisting customers at all stages of their shopping journey, online, via Customer Care, or in-store.
• Exploring customer needs and demonstrating the latest technology.
• Selling personalized solutions beyond devices and plans, including accessories and IoT devices.
• Approaching customer interactions with professionalism, integrity, and compassion.

Utilize digital tools effectively during interactions and onboarding to:

• Show coverage maps and explain LTE network benefits.
• Educate customers on plans and services that keep them connected and satisfied.
• Complete training on store experience, systems, and resources.
• Continuously learn about wireless innovations and product offerings.

Establish and maintain relationships across channels by:

• Owning the customer experience and resolving issues seamlessly.
• Identifying and referring small business leads.
• Supporting team initiatives and fostering an inclusive environment.

Qualifications

Education: High School Diploma/GED (Required)

Work Experience: Minimum 6 months in customer service and/or sales, retail preferred (Required)

Skills and Abilities:

• Customer-focused with a passion for connecting and having fun.
• Competitive drive and success in sales environments.
• Willingness to learn and collaborate with team members and leaders.
• Ability to balance customer needs with performance goals.

Additional Requirements

• At least 18 years old
• Legally authorized to work in the U.S.

Other Details

Travel: No
DOT Regulated: No
Safety Sensitive: No

Pay: Starting at $17.50/hour, with incentives and promotion opportunities leading to an annualized incentive target of $18,000/year. All employees are guaranteed a minimum of $20/hour including base pay and incentives.

Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, and discounts. For more info, visit www.t-mobilebenefits.com.

We support growth and career development, embodying our values and fostering an inclusive, dynamic workplace. T-Mobile is an Equal Opportunity Employer. For accommodations during the application process, contact [e-mail] or call 1-844-873-9500.