Mobile Associate, Retail Sales

T-MOBILE USA, Inc.; Manassas (VA); On-site; USD 21,762 - 26,784; Full time

Benefits offered by this job

Hourly base pay of $19.50

$5.00 per hour training pay

Promotion eligibility after 90 days

Job summary

T-MOBILE USA, Inc. is seeking a Mobile Associate to support retail operations and enhance customer experience through technology and service solutions. The role involves engaging with customers, utilizing digital tools, and collaborating with team members to provide personalized service.

Candidates must have a High School Diploma or GED and 6 months of customer service or sales experience is preferred. The position offers a competitive hourly rate and training pay as well as eligibility for performance-based incentives.

Qualifications

• 6 months of customer service and/or sales experience in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Perform other duties/projects assigned by business management as needed.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork orientation

Education

High School Diploma or GED

Job description

Job Overview

Supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. Builds product knowledge, demonstrates technology solutions, and assists customers throughout their shopping journey. Focuses on customer interaction, digital tool usage, and service plan recommendations to enhance customer experience and achieve organizational goals.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Perform other duties/projects assigned by business management as needed.

Education and Work Experience

• High School Diploma or GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

Knowledge, Skills and Abilities

• Change agility (Required).
• Communication (Required).
• Customer problem solving (Required).
• Customer service (Required).
• Engaging people (Required).
• Multitasking (Required).
• Sales (Required).
• Teamwork orientation (Required).

Other Qualifications

• At least 18 years of age.
• Legally authorized to work in the United States.

Travel Requirements

Travel Required: No.

DOT Regulated

• DOT Regulated Position: No.
• Safety Sensitive Position: No.

Compensation

Hourly base pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑job training and eligibility for hourly training pay. After completion, promotion to Mobile Expert role and eligibility for an annualized incentive target of $18,000 per year (actual incentives vary based on performance).

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Accommodations Contact

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.