Mobile Associate - Retail Sales

T-MOBILE USA, Inc.; Monett (MO); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Tuition assistance

Job summary

T-MOBILE USA, Inc. is hiring for a Mobile Associate in Monett, Missouri. The role involves engaging with customers, demonstrating technology solutions, and ensuring a high level of service in a fast-paced environment. Candidates should have a high school diploma and experience in retail customer service. This position offers hourly pay starting at $18.00, with extensive benefits including medical, dental, and paid time off. After training, associates can earn up to $20 per hour, inclusive of incentives.

Qualifications

• At least 18 years of age and legally authorized to work in the U.S.
• 6 months of customer service and/or sales experience preferred.

Responsibilities

• Develop proficiency in customer service and sales.
• Utilize digital tools for customer engagement.
• Complete training on retail processes.
• Collaborate across channels for customer experience.

Skills

Customer service proficiency

Sales experience

Ability to work in fast-paced environment

Digital tools usage

Collaboration skills

Education

High School Diploma or GED

Job description

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. The position involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience

• High School Diploma or GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it.
• Competitive drive and proven ability to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
• Effective at balancing customer needs and performance goals.

Eligibility

• At least 18 years of age.
• Legally authorized to work in the United States.

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No

Safety Sensitive Position: No

Hourly Base Pay

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

Within the first 90 days at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. All employees at T‑Mobile are guaranteed to earn $20 per hour inclusive of base pay and incentives.

Benefits

Benefits include medical, dental, vision insurance, a flexible spending account, 401(k), employee stock grants and purchase plan, paid time off, up to 12 paid holidays, parental and family leave, tuition assistance, and other statutory and voluntary benefits.

Equal Opportunity Employer Statement

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Accommodations for Individuals with Disabilities

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.