Mobile Associate - Retail Sales

T-Mobile; Lincoln (NE); On-site; USD 20,000; Full time

Job summary

A forward-thinking company is seeking Mobile Associates to join their Retail Team of Experts. This exciting role involves serving as brand ambassadors, creating energy around products and services, and building strong customer relationships. Ideal candidates will thrive in a fast-paced environment, demonstrating technology and offering personalized solutions. With a commitment to employee growth and a competitive rewards package, this position offers a unique opportunity to advance within the company while making a positive impact on customers' lives. Join a culture that values diversity and inclusion, and be part of a team that is dedicated to excellence.

Benefits

401(k)

Paid Time Off

Tuition Assistance

Medical Insurance

Dental Insurance

Vision Insurance

Discounts on Mobile Services

Annual Stock Grants

Qualifications

• 6 months of customer service and/or sales experience, preferably in retail.
• Passion for customer advocacy and a fun, engaging personality.

Responsibilities

• Develop proficiency in serving and selling by providing a world-class customer experience.
• Collaborate with other employees to enhance the customer experience and resolve issues.

Skills

Customer Service

Sales Experience

Team Collaboration

Digital Tools Proficiency

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and comprehensive benefits, including stock grants, employee stock purchase plans, 401(k), and free financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They serve as brand ambassadors, creating energy and excitement around our products and services. They are passionate about the connected world and excel in a fast-paced environment where technology, customer needs, and the retail experience are constantly evolving. They focus on building strong customer relationships, understanding their needs, and educating them on device and service solutions. This role is designed for learning, with new associates working with their team to develop skills in preparation for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Customer Service and Sales: Develop proficiency in serving and selling by providing a world-class customer experience, helping customers continue their shopping journey, demonstrating technology, and offering personalized solutions beyond basic devices and plans.
2. Digital Tools Usage: Use digital tools to demonstrate coverage, explain plans, complete training, and stay informed about wireless innovations.
3. Relationship Building and Teamwork: Collaborate with other T-Mobile employees across channels to enhance the customer experience, resolve issues, identify small business leads, and support team initiatives.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, preferably in retail (Required)
• Passion for customer advocacy and a fun, engaging personality (Required)
• Competitive drive and success in sales environments (Required)
• Ability to work collaboratively, learn, and resolve customer issues (Required)
• Effective at balancing customer needs and performance goals (Required)

Additional Requirements

• At least 18 years of age
• Legally authorized to work in the U.S.
• Travel: No
• DOT Regulated: No
• Safety Sensitive: No

Compensation and Benefits

The hourly base pay is $17.50, with incentives during training and upon promotion, leading to an annual target of $18,000 plus incentives. All employees are guaranteed at least $20/hour including incentives. Employees are also eligible for annual stock grants.

Benefits include medical, dental, vision insurance, 401(k), paid time off, holidays, parental leave, family support, tuition assistance, disability, insurance options, and discounts on mobile and home internet services. For more details, visit www.t-mobilebenefits.com.

Growth and Culture

We support continuous growth and career development, fostering a culture of opportunity and shared success. We are an Equal Opportunity Employer committed to diversity and inclusion. Reasonable accommodations are available for applicants with disabilities. For assistance, contact [e-mail] or call 1-844-873-9500.