Mobile Associate - Retail Sales

T-Mobile; Liberty Township (OH); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking company that values its employees and offers a competitive base salary along with a comprehensive Total Rewards Package. As a Mobile Associate, you will be at the forefront of customer engagement, helping to connect individuals to the latest technology and services. This role is perfect for those who thrive in a fast-paced environment and are eager to learn and grow within the telecommunications industry. With opportunities for career advancement and a supportive team atmosphere, you will be empowered to make a real impact on customer experiences while enjoying a range of benefits and perks.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Tuition Assistance

Employee Stock Grants

Discounts on Mobile Services

Qualifications

• 6 months of customer service and sales experience preferred.
• Passionate customer advocate with a desire to connect.

Responsibilities

• Provide hands-on demonstrations of technology in-store.
• Build relationships and partner with T-Mobile employees.

Skills

Customer Service

Sales

Communication

Problem Solving

Education

High School Diploma/GED

Job description

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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as members of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate, and recommend device and service solutions. This role is a learning role, where new associates work with their team and proactively build skills and proficiencies, preparing for the next level as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

Job Responsibilities

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to cutting-edge IoT devices.
• Approaching service and sales needs with composure, integrity, and compassion.
• Becoming skilled with digital tools in interactions and onboarding to actively demonstrate:
• How our coverage stacks up in our customer’s neighborhood, providing a lightning-fast LTE network.
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected, and go further.
• Completing training on T-Mobile in-store experience, new skills and processes, knowledge of systems, and reference resources.
• Making the most of their time on shift, seeking out information between customers, and learning about innovations in wireless and technology.
• Establishing relationships and partnering with T-Mobile employees across channels, including business and customer service, to:
• Own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Identify and hand off small business leads.
• Support team initiatives and create an inclusive environment.

Education

• High School Diploma/GED (Required)

Work Experience

• 6 months of customer service and/or sales experience, Retail environment preferred. (Required)

Knowledge, Skills, and Abilities

• Passionate customer advocate with a desire to connect and have fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions. (Required)
• Effective at balancing customer needs and performance goals. (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

Position is not DOT regulated or safety sensitive.

Compensation

Hourly Base Pay: $17.50
Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for incentive pay while completing training milestones. Afterward, they can promote to Mobile Expert with an annual incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Additionally, every employee is eligible for an Annual Stock Grant.

Benefits

Our benefits include medical, dental, vision insurance, 401(k), employee stock grants, paid time off, holidays, parental and family leave, family building benefits, tuition assistance, disability coverage, voluntary insurance options, and discounts on mobile services and internet. For more details, visit www.t-mobilebenefits.com.

Never stop growing! We support career development and value our shared drive to aim high. By applying, you're living our values and investing in your career growth—you’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. We do not discriminate based on age, race, ethnicity, gender, or any protected characteristic. For accommodations, contact [e-mail] or call 1-844-873-9500.

Seniority level

• Internship

Employment type

• Part-time

Job function

• Sales and Business Development

Industries

• Telecommunications