Mobile Associate - Retail Sales

T-Mobile; Lebanon (OR); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Mobile Associate, where your passion for technology and customer service can shine! In this dynamic role, you'll be at the forefront of connecting customers with innovative solutions, ensuring they have a world-class shopping experience. With a focus on teamwork and continuous learning, you'll develop your skills while contributing to a vibrant retail environment. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a supportive atmosphere. If you're ready to make a difference and thrive in a fast-paced setting, this is the perfect opportunity for you!

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Stock grants

Paid time off

Parental leave

Tuition assistance

Employee discounts

Qualifications

• 6 months of customer service or sales experience preferred.
• Must be a customer advocate who enjoys connecting with others.

Responsibilities

• Provide a world-class customer experience and build loyalty.
• Utilize digital tools to educate customers on plans and services.
• Own the customer experience and resolve issues collaboratively.

Skills

Customer service

Sales experience

Teamwork

Communication

Problem-solving

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package — this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They connect deeply with customers, building and deepening relationships unmatched across the wireless industry. They work to develop expertise in uncovering customer needs and are passionate about educating, demonstrating, and recommending device and service solutions. This role is designed for learning, where new associates work with their team and proactively build skills in preparation for advancement to Mobile Expert. New associates are required to successfully complete training.

Job Responsibilities

1. Build proficiency in serving and selling:
   • Provide a world-class customer experience and build loyalty by helping customers continue their shopping journey online, via Customer Care, or in-store.
   • Explore customer needs and demonstrate the latest technology through hands-on demonstrations.
   • Sell personalized solutions beyond basic device and service plans, including accessories and IoT devices.
   • Approach customer interactions with composure, integrity, and compassion.
2. Utilize digital tools:
   • Show coverage maps and explain network benefits.
   • Educate customers on plans and services that support their lifestyle.
   • Complete training on in-store experience, systems, and resources.
   • Continuously learn about wireless innovations during shifts.
3. Build relationships and partner across channels:
   • Own the customer experience and resolve issues collaboratively.
   • Identify and pass small business leads.
   • Support team initiatives and foster an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Customer advocate who enjoys connecting and having fun! (Required)
• Competitive drive and success in fast-paced sales environments. (Required)
• Team-oriented with a willingness to learn and share ideas. (Required)
• Ability to balance customer needs and performance goals. (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Hourly Pay: $17.50/hour, with incentives and promotion opportunities. Full and part-time benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, and discounts. For more info, visit www.t-mobilebenefits.com.

We support growth and career development in our unique environment. T-Mobile is an Equal Opportunity Employer. Accommodations available for applicants with disabilities. Contact: [e-mail] or 1-844-873-9500.