Mobile Associate - Retail Sales

T-Mobile; Lansing (MI); On-site; Full time

Job summary

Join a leading telecommunications company as a Mobile Associate in Lansing, MI, where you will engage customers, provide solutions, and grow your career. Enjoy competitive pay starting at $17.50/hour and comprehensive benefits, including stock options and 401(k).

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Plans

Paid Time Off

Tuition Assistance

Parental Leave

Disability Insurance

Qualifications

• At least 6 months of customer service and/or sales experience.
• Retail experience preferred.

Responsibilities

• Provide a world-class customer experience and personalized solutions.
• Utilize digital tools for customer interactions.
• Build relationships with T-Mobile employees for seamless service.

Skills

Customer Advocacy

Sales Competitiveness

Collaboration

Performance Goal Balancing

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and a comprehensive compensation package. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round financial coaching. We are UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who create energy and excitement around our products and services. Passionate about the connected world, they thrive in a fast-paced environment where technology innovations and customer needs are constantly evolving. They build meaningful connections with customers, deepening relationships and uncovering needs to educate, demonstrate, and recommend device and service solutions. This role is designed for learning, with new associates working with their team to develop skills in preparation for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Customer Service and Sales: Build proficiency in serving and selling by providing a world-class customer experience, helping customers continue their shopping journey online, via Customer Care, or in-store; exploring customer needs; demonstrating technology; and offering personalized solutions, including accessories and IoT devices. Approach interactions with integrity and compassion.
2. Digital Tool Utilization: Use digital tools to demonstrate coverage and plans, complete training on in-store experience, and stay informed about innovations in wireless technology.
3. Relationship Building: Partner with T-Mobile employees across channels to ensure a seamless customer experience, support team initiatives, and create an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience; retail experience preferred (Required)

Knowledge, Skills, and Abilities

• Passionate customer advocate (Required)
• Competitive drive with success in fast-paced sales environments (Required)
• Willingness to collaborate and learn (Required)
• Ability to balance customer needs and performance goals (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the United States

Additional Information

Travel: No
DOT Regulated: No
Hourly Pay: Starting at $17.50/hour plus $5.00 training pay. After training, eligible for incentive pay up to $18,000/year. All employees are guaranteed at least $20/hour including incentives. Employees also qualify for stock grants.

Benefits include medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, insurance options, and discounts. For more details, visit www.t-mobilebenefits.com.

We support growth and career development, embodying our values and fostering an inclusive, dynamic workplace. T-Mobile USA, Inc. is an Equal Opportunity Employer. For accommodations during the application process, contact [e-mail] or call 1-844-873-9500.