Mobile Associate - Retail Sales

T-Mobile; Kyle (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Mobile Associate where you'll be at the forefront of customer engagement and sales. In this dynamic role, you'll connect with customers, understand their needs, and provide tailored solutions while thriving in a fast-paced retail environment. With a commitment to your growth and success, this position offers extensive training and opportunities for advancement. Enjoy a competitive salary, comprehensive benefits, and the chance to be part of a culture that values inclusivity and continuous development. If you're ready to make an impact, this is the perfect opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Parental Leave

Tuition Assistance

Employee Discounts

Annual Stock Grant

Qualifications

• 6 months experience in customer service or sales, preferably in retail.
• Passionate about customer advocacy and thriving in a fast-paced environment.

Responsibilities

• Provide world-class customer service and sales support.
• Use digital tools to demonstrate products and services.
• Collaborate with team members to enhance customer experience.

Skills

Customer Service

Sales Experience

Digital Tools Proficiency

Relationship Building

Competitive Drive

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They connect deeply with customers, building relationships and understanding their needs to recommend device and service solutions. This role is a learning position, where new associates develop skills and prepare for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Customer Service & Sales: Build proficiency in serving and selling, providing a world-class experience. Assist customers online, via Customer Care, or in-store. Demonstrate products, explore needs, and recommend solutions, including accessories and IoT devices. Approach interactions with integrity and compassion.
2. Digital Tools & Training: Use digital tools to demonstrate coverage, plans, and services. Complete training on in-store experience, systems, and resources. Continuously learn about innovations and improve skills.
3. Relationship Building: Collaborate with team members across channels to enhance the customer experience, resolve issues, and support team initiatives. Identify and pass on small business leads.

Qualifications

• High School Diploma/GED (Required)
• 6 months customer service and/or sales experience, retail preferred (Required)
• Passionate about customer advocacy and having fun! (Required)
• Competitive drive to succeed in a fast-paced sales environment. (Required)
• Willing to learn and share ideas with peers and leaders. (Required)
• Ability to balance customer needs and performance goals. (Required)

Additional Requirements

• At least 18 years old
• Legally authorized to work in the U.S.
• Travel: No
• DOT Regulated: No
• Safety Sensitive: No

Compensation & Benefits

Starting hourly pay is $19.00, with incentive pay during training and potential annual incentives of up to $18,000. All employees earn at least $20/hour including incentives. Employees are also eligible for an annual stock grant. Benefits include medical, dental, vision, 401(k), paid time off, holidays, parental leave, family benefits, tuition assistance, disability, insurance options, and discounts. Learn more at www.t-mobilebenefits.com.

Growth & Culture

We promote continuous growth and career development. Applying for this role reflects our value of investing in your career. We are committed to an inclusive, discrimination-free workplace. For accommodations, contact [e-mail] or call 1-844-873-9500.