Mobile Associate - Retail Sales

T-Mobile; Kansas City (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

T-Mobile is seeking Mobile Associates to join their Retail Team of Experts in Kansas City. This role involves providing exceptional customer service, building connections, and promoting T-Mobile's products. Ideal candidates will have a high school diploma and some customer service experience, with opportunities for growth and advancement within the company.

Benefits

Comprehensive medical, dental, and vision benefits

401(k) and stock plans

Paid time off and holidays

Parental leave and family benefits

Tuition assistance

Employee discounts

Qualifications

• High School Diploma/GED required.
• 6 months customer service and/or sales experience preferred.
• Customer advocate who enjoys connecting with others.

Responsibilities

• Assist customers with their shopping journey.
• Use digital tools to demonstrate products and services.
• Collaborate with team members to enhance customer experience.

Skills

Customer advocate

Competitive drive

Willingness to learn

Ability to balance needs and goals

Education

High School Diploma/GED

6 months customer service/sales experience

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. Passionate about the connected world, they thrive in a fast-paced environment where technology innovations, customer needs, and the retail experience are continuously evolving. They focus on building connections with customers, uncovering their needs, and educating, demonstrating, and recommending device and service solutions. This role is designed for learning, with new associates working with their team to build skills and prepare for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Customer Service & Sales: Build proficiency in serving and selling, providing a world-class experience, and building loyalty by:
   • Assisting customers with their shopping journey, online, through Customer Care, or in-store.
   • Exploring customer needs and demonstrating technology products.
   • Selling personalized solutions including accessories and IoT devices.
   • Approaching customer interactions with integrity and compassion.
2. Digital Tools & Training: Use digital tools effectively to demonstrate coverage, plans, and services; complete training on systems, processes, and product knowledge; and continuously learn about innovations.
3. Team Collaboration: Partner with other T-Mobile employees to own the customer experience, resolve issues, and support team initiatives, fostering an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Customer advocate who enjoys connecting and having fun (Required)
• Competitive drive and ability to succeed in sales (Required)
• Willingness to learn and share ideas with peers and leaders (Required)
• Ability to balance customer needs and performance goals (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the US

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No

Hourly Pay: Starting at $17.50 plus $5.00 training pay; after training, eligible for incentive target of $18,000/year, with guaranteed minimum of $20/hour including incentives. All employees are eligible for an annual stock grant.

Benefits

Comprehensive benefits including medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, insurance options, discounts, and more. For details, visit www.t-mobilebenefits.com.

Growth & Equal Opportunity

We support career growth and are committed to diversity and inclusion. T-Mobile is an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.