Mobile Associate - Retail Sales

T-Mobile; Honesdale (Wayne County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks enthusiastic Mobile Associates to join their Retail Team. This role is perfect for those passionate about customer service and sales, where you'll connect with customers and provide tailored solutions. With a focus on learning and growth, new associates will receive comprehensive training and support to advance their careers. Enjoy competitive pay, including incentives and stock grants, as well as a robust benefits package that promotes work-life balance and career development. Join a dynamic team and be part of a culture that values diversity and inclusion!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Tuition Assistance

Parental Leave

Stock Grants

Employee Discounts

Disability Insurance

Qualifications

• 6 months of customer service and/or sales experience required.
• Passionate about customer advocacy and connecting with others.

Responsibilities

• Provide a world-class customer experience and personalized solutions.
• Use digital tools to demonstrate coverage and explain plans.
• Collaborate with team members to ensure a seamless customer experience.

Skills

Customer Advocacy

Sales Skills

Digital Tools Usage

Relationship Building

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive competitive compensation and benefits, including a base salary, stock grants, employee stock purchase plan, 401(k), and access to financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as part of a Retail Team to bring the T-Mobile brand to life. They serve as brand ambassadors, building energy and excitement around our products and services. They thrive in a fast-paced environment, connecting with customers to understand their needs and recommend device and service solutions. This role is designed for learning, with new associates working with their team to develop skills for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Customer Service and Sales: Build proficiency in serving and selling by providing a world-class customer experience, helping customers continue their shopping journey, demonstrating technology, and offering personalized solutions including accessories and IoT devices.
2. Digital Tools Usage: Use digital tools to demonstrate coverage, explain plans, and complete training on store experience and systems. Continuously learn about wireless innovations.
3. Relationship Building: Collaborate with other T-Mobile employees across channels to ensure a seamless customer experience, support team initiatives, and create an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Passionate about customer advocacy and having fun while connecting (Required)
• Competitive drive and success in sales environments (Required)
• Willingness to learn and share ideas with peers and leaders (Required)
• Ability to balance customer needs and performance goals (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Information

Within the first 90 days, Mobile Associates receive training and may earn incentives. Upon promotion to Mobile Expert, eligible for an annual incentive target of $18,000. All employees earn at least $20/hour including incentives and are eligible for stock grants.

Our benefits include medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, voluntary insurance, discounts, and more. For details, visit www.t-mobilebenefits.com.

We support growth and career development in our unique environment. Apply now and be unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. We value diversity and inclusion. For accommodation requests, contact [e-mail] or call 1-844-873-9500.