Mobile Associate - Retail Sales

T-Mobile; Greensburg (Westmoreland County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for enthusiastic Mobile Associates to join their Retail Team. This role is perfect for those who thrive in a fast-paced environment and are passionate about customer service. You will build relationships with customers, helping them find the best solutions for their needs. With opportunities for growth and learning, this position offers a pathway to becoming a Mobile Expert. Enjoy a competitive hourly pay with potential incentives, along with a comprehensive benefits package that includes medical, dental, and 401(k) plans. Join a diverse and inclusive team that values your contributions and supports your career development.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Stock Grants

Paid Time Off

Voluntary Insurances

Employee Discounts

Qualifications

• 6 months of customer service and/or sales experience; retail experience preferred.
• Passionate about customer service and connecting with people.

Responsibilities

• Assist customers in their shopping journey online or in-store.
• Sell personalized solutions, including accessories and IoT devices.
• Engage in continuous learning about wireless innovations.

Skills

Customer Service

Sales

Collaboration

Technology Products Knowledge

Education

High School Diploma/GED

Job description

Join to apply for the Mobile Associate - Retail Sales role at T-Mobile

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They build energy and excitement around our products and services, acting as brand ambassadors. They thrive in a fast-paced environment, continuously evolving with technology innovations and customer needs. They focus on building relationships with customers, understanding their needs, and educating them on device and service solutions. This role is designed for learning, with new associates working with their team to develop skills and prepare for the next level as a Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Build proficiency in serving and selling to customers, providing a world-class experience and building loyalty by:
2. Assisting customers in continuing their shopping journey online, via Customer Care, or in-store.
3. Exploring customer needs and demonstrating technology products.
4. Selling personalized solutions beyond devices and plans, including accessories and IoT devices.
5. Approaching customer interactions with integrity, compassion, and composure.
6. Using digital tools to demonstrate coverage, plans, and services effectively.
7. Completing training on T-Mobile’s in-store experience, systems, and resources.
8. Engaging in continuous learning about wireless innovations.
9. Partnering with other T-Mobile employees across channels to ensure a seamless customer experience and identify small business leads.
10. Supporting team initiatives and fostering an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience; retail experience preferred.

Knowledge, Skills, and Abilities

• Passionate about customer service and connecting with people.
• Competitive and successful in fast-paced sales environments.
• Collaborative, eager to learn and share ideas.
• Ability to balance customer needs with performance goals.

Licenses and Certifications

• Must be at least 18 years old.
• Legally authorized to work in the U.S.

Additional Details

• Travel: No
• DOT Regulated: No
• Safety Sensitive: No
• Hourly Pay: $17.50, with potential incentives and promotion to Mobile Expert after training.

Benefits include medical, dental, vision, 401(k), stock grants, paid time off, and various voluntary insurances and discounts. T-Mobile promotes career growth and values diversity and inclusion. For accommodations, contact [e-mail].