Mobile Associate - Retail Sales

Milwaukee Succeeds; Fort Atkinson (WI); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grants

Paid Time Off

Stock Purchase Plan

Holiday Pay

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers in a fast-paced retail setting, helping them select technology and service solutions while building product knowledge. You will demonstrate features and guide customers through their shopping journey with friendly, solutions-focused support.

Starting pay is $18/hour plus $5 training pay, with on-the-job training in the first 90 days. Full-time status may qualify for annual incentives and a broad benefits package including medical,

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced team setting.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues to support a seamless customer experience and team initiatives.
• Utilize training and resources to support ongoing business needs.

Skills

Customer Service

Sales

Communication

Engaging People

Multitasking

Teamwork

Change Agility

Problem Solving

Education

High School Diploma/GED

Job description

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs


• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement


• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations


• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives


• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)


• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Knowledge, Skills and Abilities

• Change Agility (Required)


• Communication (Required)


• Customer Problem Solving (Required)


• Customer Service (Required)


• Engaging People (Required)


• Multitasking (Required)


• Sales (Required)


• Teamwork Orientation (Required)

• At least 18 years of age


• Legally authorized to work in the United States

Travel Required: No

DOT Regulated Position: No

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T‑Mobile is eligible for an Annual Stock Grant.

At T‑Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part‑time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays— which total about 4 weeks for new full‑time employees and about 2.5 weeks for new part‑time employees annually—paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T‑Mobile's amazing benefits, check out www.t-mobilebenefits.com.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.