Mobile Associate - Retail Sales

T-MOBILE USA, Inc.; Euclid (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off (PTO)

Employee stock grant

Tuition assistance

Job summary

T-MOBILE USA, Inc. is seeking customer-focused Mobile Associates in Euclid, Ohio, to support retail operations. In this role, you will engage customers and facilitate their technology needs in a fast-paced environment, ensuring their satisfaction through tailored service solutions. This position offers a starting base pay of $18.00 per hour, plus additional incentives and training pay.

Ideal candidates will have strong customer service skills and a willingness to learn. Benefits include medical, dental, and vision insurance, a 401(k) plan with company match, paid time off, and employee stock options.

Qualifications

• 6 months of customer service and/or sales experience preferred.
• Must be at least 18 years old to apply.
• Legally authorized to work in the United States.

Responsibilities

• Provide personalized technology and service solutions to customers.
• Utilize digital tools for enhancing customer engagement.
• Complete training on retail processes and wireless technology.
• Support customer experience through collaboration with colleagues.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Knowledge, Skills and Abilities

• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)
• Teamwork Orientation (Required)

Additional Requirements

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No

Safety Sensitive Position: No

Compensation and Training

Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And as owners, every employee at T‑Mobile is eligible for an Annual Stock Grant.

Benefits

• Medical, dental, and vision insurance
• Flexible spending account (FSA)
• 401(k) with company match
• Employee stock grant and employee stock purchase plan
• Paid time off (PTO) and up to 12 paid holidays for full‑time employees, and 2.5 weeks for part‑time employees
• Paid parental and family leave
• Family building benefits, backup care, and childcare subsidy
• Tuition assistance and college coaching
• Short‑ and long‑term disability, voluntary accident, life, and disability insurance coverage
• Mobile service and home internet discounts, pet insurance, commuter and transit programs

Equal Employment Opportunity Statement

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.