Mobile Associate - Retail Sales

T-Mobile; DeFuniak Springs (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company where you can thrive in a fast-paced retail environment! As a Mobile Associate, you will be the face of the brand, engaging with customers to provide exceptional service and personalized solutions. With a focus on growth and learning, you will have the opportunity to advance your career while enjoying a competitive salary and comprehensive benefits. Embrace your potential and become part of a dynamic team that values your contributions and supports your career development. This is your chance to make a difference in the connected world!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Tuition Assistance

Discounts on Mobile Services

Childcare Support

Qualifications

• 6 months of customer service/sales experience required.
• Passionate about customer advocacy and connecting with people.

Responsibilities

• Provide world-class customer service and personalized solutions.
• Use digital tools to enhance customer interactions.

Skills

Customer Advocacy

Sales Skills

Relationship Building

Digital Tools Proficiency

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who generate energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the retail experience are continuously evolving. They build meaningful connections with customers, with a focus on uncovering needs and educating, demonstrating, and recommending device and service solutions. This role is designed for learning, where new associates work with their team to develop skills and prepare for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Customer Service and Sales: Build proficiency in serving and selling to customers by providing a world-class experience, exploring customer needs, demonstrating technology, and offering personalized solutions, including accessories and IoT devices. Approach interactions with integrity and compassion.
2. Digital Tools and Training: Use digital tools effectively during interactions and onboarding, demonstrating coverage, plans, and services. Complete training on systems, resources, and in-store experience, continuously learning about innovations.
3. Relationship Building: Partner with T-Mobile employees across channels to own the customer experience, resolve issues, identify small business leads, and support team initiatives, fostering an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• Minimum 6 months of customer service and/or sales experience; retail experience preferred.

Knowledge, Skills, and Abilities

• Passionate about customer advocacy and having fun connecting with people. (Required)
• Competitive drive and ability to succeed in a fast-paced sales environment. (Required)
• Willingness to collaborate with peers and leaders, serving customers and resolving issues. (Required)
• Ability to balance customer needs with performance goals. (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

Position is not DOT regulated or safety sensitive.

Pay

Hourly base pay is $17.50. During the first 90 days, associates receive training and are eligible for incentive pay. Upon promotion to Mobile Expert, eligible for an annual incentive target of $18,000/year, performance-based. All employees are guaranteed at least $20/hour including incentives. Every employee is eligible for an annual stock grant.

Benefits

Our benefits include medical, dental, vision, FSA, 401(k), stock grants, stock purchase plan, paid time off, holidays, parental leave, family benefits, childcare support, tuition assistance, disability, and voluntary insurance options. Employees also enjoy discounts on mobile services, home internet, pet insurance, and transit programs. For details, visit www.t-mobilebenefits.com.

Growth and Culture

We support career growth in a dynamic environment. By applying, you embrace our values and invest in your future. You’re unstoppable!

Equal Opportunity Statement

T-Mobile USA, Inc. is an Equal Opportunity Employer. We do not discriminate based on age, race, ethnicity, or other protected characteristics. We provide reasonable accommodations for individuals with disabilities. Contact [e-mail] or call 1-844-873-9500 for assistance.