Mobile Associate - Retail Sales

T-Mobile; Concord (NH); On-site; USD 10,000 - 60,000; Full time

Job description

Join to apply for the Mobile Associate - Retail Sales role at T-Mobile

23 hours ago Be among the first 25 applicants

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

Job Responsibilities:

1. Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
2. Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
3. Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
4. Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to cutting-edge IoT devices.
5. Approaching service and sales needs with composure, integrity and compassion.
6. Becoming skilled with and consistently using digital tools in interactions and onboarding to actively demonstrate:
7. How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning-fast LTE network.
8. Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
9. Completing training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
10. Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
11. Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
12. Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
13. Successfully identify and handoff small business leads.
14. Support team initiatives and create an inclusive environment.

Education and Work Experience:

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. Required

Knowledge, Skills and Abilities:

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel: No travel required.

DOT Regulated: No

Safety Sensitive Position: No

Hourly Base Pay: $19.00

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for incentive pay while completing training milestones. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annual incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! We offer medical, dental, vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, college coaching, disability, accident, life, and long-term care insurances, plus discounts on mobile service & home internet and access to commuter programs. To learn more, visit www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you’re living our values and investing in your career growth. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. We do not discriminate based on age, race, ethnicity, color, religion, sex, sexual orientation, gender identity, or other protected characteristics. For reasonable accommodation requests, contact [e-mail] or call 1-844-873-9500.