Mobile Associate - Retail Sales

T-Mobile; Charlotte (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking passionate Mobile Associates to join their Retail Team. This exciting role focuses on creating meaningful connections with customers, understanding their needs, and recommending tailored solutions. With a strong emphasis on personal growth, new associates will develop essential skills for advancement to Mobile Expert. Enjoy a competitive starting pay with guaranteed minimums, comprehensive benefits, and a supportive environment that fosters career growth. If you thrive in a fast-paced setting and are eager to connect with customers, this opportunity is perfect for you.

Benefits

Medical, dental, and vision insurance

401(k)

Stock grants

Paid time off

Holidays

Parental leave

Tuition assistance

Disability insurance

Voluntary insurance options

Employee discounts

Qualifications

• 6 months of customer service and/or sales experience, retail preferred.
• Ability to connect authentically with customers.

Responsibilities

• Assist customers by providing a world-class experience and offering personalized solutions.
• Use digital tools to demonstrate coverage and services.
• Collaborate with team members to ensure a seamless customer experience.

Skills

Customer-focused attitude

Sales skills

Teamwork

Ability to balance customer needs and performance goals

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive salary and benefits, including stock grants, employee stock purchase plans, 401(k), and access to financial coaching. We are committed to supporting our employees' growth and well-being.

Job Overview

Mobile Associates (MA) work as part of a Retail Team to bring the T-Mobile brand to life. They serve as brand ambassadors, building energy and excitement around our products and services. Passionate about connectivity and thriving in a fast-paced environment, they focus on creating meaningful connections with customers, understanding their needs, and recommending device and service solutions. This role is designed for learning, with new associates developing skills in preparation for advancement to Mobile Expert. Successful completion of training is required.

Job Responsibilities

1. Customer Service and Sales: Assist customers by providing a world-class experience, exploring needs, demonstrating technology, and offering personalized solutions, including accessories and IoT devices.
2. Digital Tools Usage: Use digital tools to demonstrate coverage, plans, and services, complete training, and stay informed about innovations.
3. Relationship Building: Collaborate with team members across channels to ensure a seamless customer experience, support team initiatives, and identify small business leads.

Education and Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred

Knowledge, Skills, and Abilities

• Customer-focused attitude and ability to connect authentically (Required)
• Competitive drive and success in sales environments (Required)
• Teamwork and learning mindset (Required)
• Ability to balance customer needs and performance goals (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Travel and Regulations

Travel Required: No

DOT Regulated Position: No

Safety Sensitive Position: No

Compensation and Benefits

Starting hourly pay is $17.50, with on-the-job training and incentive opportunities. Successful trainees can promote to Mobile Expert with an annual incentive target of $18,000. All employees are guaranteed a minimum of $20/hour, including incentives. Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, voluntary insurance options, and discounts. For details, visit www.t-mobilebenefits.com.

Growth and Equal Opportunity

We support career growth and are committed to diversity and equal opportunity. For accommodations during the application process, contact [e-mail] or call 1-844-873-9500.