Mobile Associate - Retail Sales

T-Mobile; Burlington (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Mobile Associate, where you will be a brand ambassador, building excitement around innovative products and services. In this dynamic role, you'll connect with customers, uncover their needs, and provide personalized solutions in a fast-paced environment. This position offers a unique opportunity to develop your skills and advance your career while enjoying comprehensive benefits and incentives. If you're passionate about customer service and thrive in a collaborative setting, this is the perfect opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Stock Plans

Paid Time Off

Parental Leave

Tuition Assistance

Employee Discounts

Qualifications

• 6 months of customer service and/or sales experience, retail preferred.
• Passionate about customer advocacy and connecting with others.

Responsibilities

• Build proficiency in serving and selling, providing a world-class experience.
• Use digital tools to demonstrate coverage and explain plans and services.
• Partner across channels to own the customer experience and resolve issues.

Skills

Customer Service Skills

Sales Skills

Digital Tools Proficiency

Team Collaboration

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They thrive in a fast-paced environment, continuously evolving with technology innovations and customer needs. They build strong connections with customers, uncover their needs, and educate, demonstrate, and recommend device and service solutions. This role is a learning position, where new associates develop skills and prepare for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Customer Service and Sales Skills: Build proficiency in serving and selling, providing a world-class experience, and fostering loyalty by assisting customers online, via Customer Care, or in-store. Explore needs and demonstrate technology, offering personalized solutions beyond basic devices and plans. Approach interactions with integrity and compassion.
2. Digital Tools and In-Store Experience: Use digital tools to demonstrate coverage, explain plans and services, complete training on in-store experience, and stay informed about wireless innovations.
3. Team Collaboration: Partner across channels to own the customer experience, resolve issues, identify small business leads, and support team initiatives to ensure an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred

Knowledge, Skills, and Abilities

• Passionate about customer advocacy and having fun while connecting (Required)
• Competitive drive and success in a fast-paced sales environment (Required)
• Willingness to learn and share ideas with peers and leaders (Required)
• Ability to balance customer needs with performance goals (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No

Hourly Pay: $17.50, with training and incentive opportunities. Full-time employees can earn up to $20/hour inclusive of incentives. All employees are eligible for an annual stock grant.

Benefits

Comprehensive benefits including medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, and various voluntary insurances. Employee discounts available. For details, visit www.t-mobilebenefits.com.

Growth and Equal Opportunity

We support career growth in a dynamic environment. T-Mobile is an Equal Opportunity Employer. Reasonable accommodations are available for applicants with disabilities at [e-mail] or call 1-844-873-9500.