Mobile Associate - Retail Sales

T-Mobile; Bloomington (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

T-Mobile is seeking Mobile Associates to join their Retail Team in Bloomington, Indiana. In this role, you will serve as brand ambassadors, focusing on customer relationships and sales. Successful candidates will thrive in a fast-paced environment and have a passion for technology and customer service. This position offers competitive pay, comprehensive benefits, and opportunities for career growth.

Benefits

Medical, dental, and vision benefits

401(k) with company match

Paid time off and holidays

Tuition assistance

Annual Stock Grant

Qualifications

• High School Diploma/GED required.
• At least 6 months of customer service or sales experience, retail preferred.

Responsibilities

• Develop proficiency in serving and selling, providing a world-class experience.
• Use digital tools to demonstrate coverage and explain plans.
• Collaborate with other employees to own the customer experience.

Skills

Customer advocate

Drive to succeed

Willingness to collaborate

Ability to balance needs

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and comprehensive benefits, including stock grants, employee stock purchase plans, 401(k), and access to financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as part of a Retail Team to bring the T-Mobile brand to life. They serve as brand ambassadors, building energy and excitement around our products and services. Passionate about the connected world, they thrive in a fast-paced environment where technology and customer needs are constantly evolving. They focus on building relationships with customers, understanding their needs, and educating them on device and service solutions. This role is designed for learning, with new associates working with their team to develop skills for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Customer Service & Sales: Develop proficiency in serving and selling, providing a world-class experience, and building loyalty by assisting customers online, via Customer Care, or in-store. Explore customer needs and demonstrate technology solutions, including accessories and IoT devices. Approach interactions with integrity and compassion.
2. Digital Tools & Training: Use digital tools to demonstrate coverage, explain plans, and complete training on in-store experience, systems, and resources. Seek ongoing learning about wireless innovations during shifts.
3. Relationship Building & Teamwork: Collaborate with other T-Mobile employees across channels to own the customer experience, resolve issues, and support team initiatives, fostering an inclusive environment.

Education & Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service or sales experience, retail preferred (Required)

Knowledge, Skills & Abilities

• Customer advocate with enthusiasm and fun! (Required)
• Drive to succeed in a fast-paced sales environment. (Required)
• Willingness to collaborate, learn, and resolve customer issues. (Required)
• Ability to balance customer needs with performance goals. (Required)

Licenses & Certifications

• Must be at least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No

Hourly Pay: $17.50/hour plus $5.00 training pay. During the first 90 days, associates receive on-the-job training and are eligible for training pay. Afterward, promotion to Mobile Expert is possible with an incentive target of $18,000/year, with actual incentives based on performance. All employees are guaranteed at least $20/hour including incentives. Additionally, every employee is eligible for an Annual Stock Grant.

Benefits

Our benefits reflect our spirit of One Team, Together! Full and part-time employees have access to medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, voluntary insurance options, and discounts on mobile services and internet. For details, visit www.t-mobilebenefits.com.

Growth & Equal Opportunity

We support career growth within our unique 'jungle gym' of opportunities. T-Mobile is an Equal Opportunity Employer. We value diversity and are committed to an inclusive environment. If you need accommodations during the application process, contact [e-mail] or call 1-844-873-9500.