Mobile Associate - Retail Sales

T-Mobile; Annapolis (MD); On-site; Full time

Job summary

T-Mobile is seeking a Mobile Associate to join their Retail Team of Experts. This role focuses on customer service, sales, and relationship building, providing a world-class experience while promoting T-Mobile products and services. Candidates should possess a high school diploma and have a passion for customer advocacy. Opportunities for growth and development are available, along with a competitive compensation package.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

401(k)

Stock Grants

Paid Time Off

Parental Leave

Tuition Assistance

Qualifications

• 6 months of customer service and/or sales experience required.
• Ability to balance customer needs and performance goals.

Responsibilities

• Build proficiency in serving and selling, providing a world-class experience.
• Use digital tools effectively during interactions.
• Collaborate with T-Mobile employees to enhance customer experience.

Skills

Customer Advocacy

Sales

Teamwork

Adaptability

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They thrive in a fast-paced environment, continuously evolving with technology innovations and customer needs. They build meaningful connections with customers, uncover needs, and educate, demonstrate, and recommend device and service solutions. This role is a learning position, where new associates develop skills and prepare for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Customer Service and Sales: Build proficiency in serving and selling, providing a world-class experience, and building loyalty by assisting customers online, via Customer Care, or in-store. Explore individual needs, demonstrate technology, and offer personalized solutions including accessories and IoT devices. Approach interactions with integrity and compassion.
2. Digital Tools and Training: Use digital tools effectively during interactions, demonstrate coverage and plans, and complete training on in-store experience, systems, and processes. Seek information and stay updated on wireless innovations.
3. Relationship Building: Collaborate with T-Mobile employees across channels to own the customer experience, resolve issues, identify small business leads, and support team initiatives to foster an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail experience preferred (Required)

Knowledge, Skills, and Abilities

• Passionate customer advocate, authentic and fun (Required)
• Competitive drive and success in fast-paced sales (Required)
• Team-oriented, eager to learn and share ideas (Required)
• Ability to balance customer needs and performance goals (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No
Hourly Pay: $19.00 + $5.00 training pay. During training, associates are eligible for hourly training pay. After training, promotion to Mobile Expert includes an incentive target of $18,000/year, with total guaranteed earnings of $20/hour including incentives. All employees are eligible for an annual stock grant.

Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, insurance options, and discounts. For details, visit www.t-mobilebenefits.com.

We support career growth and value diversity. T-Mobile is an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.