Mobile Associate, Bilingual Spanish - Retail Sales

T-MOBILE USA, Inc.; Virginia, Falls Church (MN, VA); On-site; Full time

Job summary

Join T-Mobile as a Mobile Associate, where you'll serve as a brand ambassador in a fast-paced retail environment. You'll focus on customer needs, educate them about devices and services, and build strong relationships to enhance their shopping experience. With competitive pay starting at $19/hour and opportunities for growth, this role is perfect for passionate advocates who thrive in sales environments. Enjoy a comprehensive benefits package and the chance to develop your career in a supportive atmosphere.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Plans

Paid Time Off

Tuition Assistance

Qualifications

• At least 6 months of customer service and/or sales experience, retail preferred.
• Ability to balance customer needs and performance goals.

Responsibilities

• Build proficiency in serving and selling to customers.
• Utilize digital tools during interactions and explain plans.
• Establish relationships with other T-Mobile employees.

Skills

Customer Advocacy

Sales

Communication

Problem Solving

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive salary and benefits, including stock grants, employee stock purchase plans, 401(k), and access to financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview
Mobile Associates (MA) are part of a Retail Team of Experts, serving as brand ambassadors to bring the T-Mobile experience to life. They build energy around our products, thrive in a fast-paced environment, and develop strong customer relationships. They focus on understanding customer needs, educating them about devices and services, and building expertise to advance to a Mobile Expert role. New associates are required to complete training successfully.

Job Responsibilities

1. Build proficiency in serving and selling to customers, providing a world-class experience by helping customers continue their shopping journey, demonstrating technology, and offering personalized solutions beyond devices and plans.
2. Utilize digital tools during interactions, showcase network coverage, explain plans, complete training, and stay informed about innovations.
3. Establish relationships with other T-Mobile employees across channels, resolve issues, support team initiatives, and foster an inclusive environment.

Education

• High School Diploma/GED (Required)

Work Experience

• At least 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Passionate customer advocate who enjoys connecting and having fun (Required)
• Competitive drive and success in sales environments (Required)
• Willingness to learn, share ideas, and serve customers effectively (Required)
• Ability to balance customer needs and performance goals (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Travel

Travel Required: No

DOT Regulated

Position is not DOT regulated or safety-sensitive.

Hourly Pay: $19.00

During training, associates are eligible for incentive pay. After training, promotion to Mobile Expert includes an annual incentive target of $18,000, with guaranteed minimum earnings of $20/hour including incentives. All employees are eligible for stock grants.

Benefits

Our benefits support our One Team spirit, including medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental and family leave, family building benefits, childcare support, tuition assistance, disability, insurance options, and discounts. For details, visit www.t-mobilebenefits.com.

We encourage growth and career development within our unique 'jungle gym' of opportunities. By applying, you embrace our values and invest in your future. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions are made without regard to protected characteristics. Discrimination or harassment is not tolerated.

If you need accommodations, contact [e-mail] or call 1-844-873-9500. Note: This is for accommodations, not applications or inquiries about positions.