Mobile Associate, Bilingual - Spanish | Retail Sales

T-Mobile; Norfolk (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Mobile Associates to join their Retail Team. This role is perfect for those who thrive in a fast-paced environment and are passionate about technology and customer engagement. As a Mobile Associate, you'll be at the forefront of delivering exceptional service, helping customers find personalized solutions, and building lasting relationships. With comprehensive training and opportunities for growth, this position offers a pathway to advance within the company. Join a team that values inclusivity and innovation, and be part of a culture that supports your career development while ensuring a rewarding experience for customers.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Tuition Assistance

Childcare Subsidy

Employee Stock Grants

Discounts on Mobile Services

Flexible Spending Account

Qualifications

• 6 months of customer service and/or sales experience required.
• Passionate customer advocate with a competitive drive.

Responsibilities

• Provide a world-class customer experience and build loyalty.
• Use digital tools to enhance customer interactions.
• Establish relationships with T-Mobile employees across channels.

Skills

Customer Service

Sales Skills

Team Collaboration

Problem Solving

Technology Demonstration

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

Job Responsibilities

1. Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
   • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
   • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
   • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to cutting-edge IoT devices.
   • Approaching service and sales needs with composure, integrity, and compassion.
2. Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
   • How our coverage stacks up in our customer’s neighborhood, providing them with a lightning-fast LTE network.
   • Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
   • Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
   • Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
3. Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
   • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
   • Successfully identify and handoff small business leads.
   • Support team initiatives and create an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. Required

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (No)

DOT Regulated

DOT Regulated Position (No)

Safety Sensitive Position (No)

Hourly Base Pay

$17.50

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for incentive pay while completing training milestones. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. Additionally, every employee is eligible for an Annual Stock Grant.

Benefits

At T-Mobile, our benefits exemplify the spirit of One Team, Together! We offer medical, dental, vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, paid holidays, parental and family leave, family building benefits, childcare subsidy, tuition assistance, college coaching, disability, voluntary insurance options, and discounts on mobile services and home internet. To learn more, visit www.t-mobilebenefits.com.

Career Growth & Equal Opportunity

We support growth and are committed to an inclusive environment. T-Mobile is an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.