Mobile Associate, Bilingual | Spanish, Retail Sales

T-Mobile; New York (NY); On-site; Full time

Job summary

T-Mobile is seeking Mobile Associates to enhance customer experience and contribute to sales. Ideal candidates will possess a High School diploma and have a drive for sales success. The role provides opportunities for career advancement and includes training pay and attractive benefits.

Benefits

Medical, dental, vision benefits

401(k)

Paid time off and holidays

Tuition assistance

Discounts on services

Qualifications

• Customer service or sales experience required.
• Fun and genuine attitude essential.
• Willingness to learn and share ideas.

Responsibilities

• Serve and sell to customers while providing world-class experiences.
• Utilize digital tools for customer needs.
• Collaborate with T-Mobile employees for seamless customer service.

Skills

Customer advocacy

Sales success drive

Team collaboration

Technology demonstration

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive competitive compensation and benefits, including a base salary, stock grants, employee stock purchase plan, 401(k), and access to financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as part of a Retail Team to bring the T-Mobile brand to life. They serve as brand ambassadors, building energy and excitement around our products and services. Passionate about connectivity and thriving in a fast-paced environment, they focus on building relationships with customers by understanding their needs and demonstrating device and service solutions. This role is designed for learning, with new associates working with their team to develop skills for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Build proficiency in serving and selling to customers, providing a world-class experience by helping customers continue their shopping journey, exploring needs, demonstrating technology, and offering personalized solutions including accessories and IoT devices.
2. Utilize digital tools to demonstrate network coverage, explain plans and services, complete training, and stay informed about innovations.
3. Establish relationships and collaborate with T-Mobile employees across channels to ensure a seamless customer experience, support team initiatives, and create an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail experience preferred (Required)

Knowledge, Skills, and Abilities

• Customer advocate with a fun and genuine attitude (Required)
• Competitive drive and success in a sales environment (Required)
• Willingness to learn and share ideas with peers and leaders (Required)
• Ability to balance customer needs and performance goals (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No

Hourly Pay: $21.00 + $5.00 training pay. After training, eligible for incentives up to $18,000/year, with guaranteed minimum earnings of $20/hour including incentives. All employees are eligible for stock grants.

Benefits

Our benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, insurance options, and discounts. For more info, visit www.t-mobilebenefits.com.

Growth and Inclusion

We support career growth and foster an inclusive environment. T-Mobile is an Equal Opportunity Employer. Reasonable accommodations are available for applicants with disabilities: contact [e-mail] or call 1-844-873-9500.