Mobile Associate, Bilingual Spanish - Retail Sales

T-MOBILE USA, Inc.; Colorado Springs (CO); On-site; Full time

Job summary

Join a leading telecommunications company as a Mobile Associate, where you'll act as a brand ambassador and provide exceptional customer service. This role involves educating customers on products and services while working in a dynamic retail environment. With a focus on growth and inclusion, T-Mobile offers competitive compensation, benefits, and opportunities for career advancement.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Tuition Assistance

Discounts on Mobile Services

Qualifications

• 6 months of customer service and/or sales experience required.
• Ability to work collaboratively and resolve customer issues.

Responsibilities

• Provide excellent customer service in-store, online, or via Customer Care.
• Utilize digital tools to demonstrate coverage and services.
• Collaborate with team members to ensure a seamless customer experience.

Skills

Customer Advocacy

Sales

Collaboration

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive competitive compensation and benefits, including a base salary, stock grants, employee stock purchase plan, 401(k), and access to financial coaching. We are committed to supporting our employees' growth and well-being.

Job Overview

Mobile Associates (MA) are part of a Retail Team of Experts, acting as brand ambassadors to bring the T-Mobile brand to life. They build energy and excitement around our products and services, thrive in a fast-paced environment, and focus on creating meaningful connections with customers. The role involves educating customers on device and service solutions, building expertise, and progressing towards becoming a Mobile Expert.

Job Responsibilities

1. Provide excellent customer service by assisting customers in-store, online, or via Customer Care, and offering personalized technology demonstrations.
2. Utilize digital tools to demonstrate coverage, plans, and services, and complete training on store processes and systems.
3. Collaborate with team members across channels to ensure a seamless customer experience, support team initiatives, and identify small business leads.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; retail experience preferred (Required)
• Passionate about customer advocacy and having fun while connecting (Required)
• Competitive drive and ability to succeed in a sales environment (Required)
• Ability to work collaboratively, learn, and resolve customer issues effectively (Required)

Additional Requirements

• At least 18 years of age
• Legally authorized to work in the U.S.
• Travel: No
• DOT Regulated Position: No
• Safety Sensitive Position: No

Compensation and Benefits

Starting hourly pay is $17.50, with incentives during training and promotion to a Mobile Expert role, earning up to $18,000 annually in incentives. All employees are guaranteed at least $20/hour including incentives. Employees are also eligible for annual stock grants.

Our benefits include medical, dental, vision insurance, 401(k), paid time off, holidays, parental leave, family support, tuition assistance, disability, voluntary insurance options, and discounts on mobile and internet services, among others. For details, visit www.t-mobilebenefits.com.

Growth and Inclusion

We support career growth within a dynamic environment that values diversity and inclusion. We are an Equal Opportunity Employer and provide accommodations for individuals with disabilities. For accommodations, contact [e-mail] or call 1-844-873-9500.