Mobile Associate, Bilingual | Spanish, Retail Sales

T-Mobile; City of Yonkers (NY); On-site; Full time

Job summary

Join a leading company as a Mobile Associate in Yonkers, NY, where you'll be a brand ambassador for T-Mobile. In this role, you'll engage customers, provide exceptional service, and promote the latest technology solutions. You'll receive comprehensive training and have growth opportunities to advance to a Mobile Expert role, earning competitive pay and incentives.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Paid Holidays

Parental Leave

Tuition Assistance

Childcare Subsidy

Employee Stock Grants

Qualifications

• 6 months of customer service and/or sales experience required.
• Must be fluent in English and Spanish.

Responsibilities

• Provide a world-class customer experience and build loyalty.
• Use digital tools to demonstrate T-Mobile services.
• Establish relationships with T-Mobile employees across channels.

Skills

Customer Service

Sales

Bilingual

Competitive Drive

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

Job Responsibilities

1. Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
   • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
   • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
   • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to cutting-edge IoT devices.
   • Approaching service and sales needs with composure, integrity and compassion.
2. Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
   • How our coverage stacks up in our customer’s neighborhood, providing a lightning-fast LTE network.
   • Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
   • Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
   • Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
3. Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
   • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
   • Successfully identify and handoff small business leads.
   • Support team initiatives and create an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. Required

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)
• Must be fluent in English and Spanish (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Additional Information

Travel: No
DOT Regulated: No
Safety Sensitive Position: No
Hourly Base Pay: $21.00

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for incentive pay while completing training milestones. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. Every employee is also eligible for an Annual Stock Grant.

Benefits

Our benefits include medical, dental, vision insurance, 401(k), employee stock grants, stock purchase plan, paid time off, paid holidays, parental leave, family building benefits, childcare subsidy, tuition assistance, disability, insurance options, and discounts on mobile service & internet. For more details, visit www.t-mobilebenefits.com.

Growth and Equal Opportunity

We support career growth and are an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.