Mobile Associate, Bilingual Spanish Preferred - Retail Sales

T-Mobile; White Marsh (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Mobile Associates to join their Retail Team. In this dynamic role, you'll serve as a brand ambassador, engaging customers and providing personalized solutions in a fast-paced environment. With a focus on relationship-building and technology, you'll thrive while learning and developing your skills. This position offers competitive pay, incentives, and opportunities for advancement. Join a company that values growth, inclusivity, and employee well-being, and be part of a team that is committed to delivering exceptional service.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Tuition Assistance

Parental Leave

Employee Discounts

Stock Grants

Financial Coaching

Qualifications

• 6 months of customer service or sales experience preferred.
• Passionate advocate with a fun, authentic approach.

Responsibilities

• Provide a world-class experience by assisting customers across channels.
• Utilize digital tools to demonstrate services and complete training.

Skills

Customer Service

Sales Experience

Technology Demonstration

Collaboration

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive competitive compensation and benefits, including a base salary, stock grants, employee stock purchase plan, 401(k), and access to financial coaching. We are committed to creating an inclusive and rewarding environment for our team members.

Job Overview

Mobile Associates (MA) work as part of a Retail Team to bring the T-Mobile brand to life. They serve as brand ambassadors, building energy and excitement around our products and services. Passionate about the connected world, they thrive in a fast-paced environment where technology and customer needs are constantly evolving. They focus on building relationships with customers, understanding their needs, and recommending device and service solutions. This role involves learning and skill development, preparing associates for advancement to Mobile Expert. New associates must complete training successfully.

Job Responsibilities

1. Develop proficiency in serving and selling to customers, providing a world-class experience by assisting with online, in-store, or Customer Care interactions, exploring needs, demonstrating technology, and offering personalized solutions.
2. Utilize digital tools to demonstrate coverage, plans, and services, complete training on store experience, and continuously learn about innovations in wireless technology.
3. Build relationships across channels, including with business and customer service teams, to ensure a seamless customer experience, support team initiatives, and create an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service or sales experience, retail preferred

Knowledge, Skills, and Abilities

• Passionate customer advocate with a fun, authentic approach (Required)
• Competitive drive to succeed in a fast-paced sales environment (Required)
• Willingness to learn and collaborate with peers and leaders (Required)
• Ability to balance customer needs and performance goals (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Hourly Pay: $19.00/hour during training, with incentives, and potential promotion to Mobile Expert with higher incentives. All employees are guaranteed at least $20/hour including incentives. Employees are also eligible for annual stock grants.

Benefits include medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family support, tuition assistance, disability, insurance options, and discounts. For more information, visit www.t-mobilebenefits.com.

We support growth and development, encouraging our employees to aim high and explore opportunities within the company. T-Mobile is an Equal Opportunity Employer and provides accommodations for individuals with disabilities. For accommodations, contact [e-mail] or call 1-844-873-9500.