Mobile Associate, Bilingual Spanish Preferred | Retail Sales

T-Mobile; Temple (TX); On-site; Full time

Job summary

T-Mobile is seeking Mobile Associates to join their Retail Team. In this role, you will serve customers, build relationships, and thrive in a fast-paced environment. With a focus on customer advocacy, you'll have opportunities for growth and development, competitive pay, and a comprehensive benefits package.

Benefits

Medical, dental, and vision benefits

401(k) and stock grants

Paid time off and holidays

Parental leave and family support

Tuition assistance and discounts

Qualifications

• At least 6 months of customer service and/or sales experience, retail preferred.
• Must be at least 18 years old and legally authorized to work in the U.S.

Responsibilities

• Build proficiency in serving and selling to customers, providing a world-class experience.
• Utilize digital tools in interactions to demonstrate coverage, plans, and services.
• Establish relationships with T-Mobile employees to ensure a seamless customer experience.

Skills

Customer advocacy

Competitive drive

Willingness to learn

Balancing customer needs

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and compensation package, including annual stock grants, employee stock purchase plan, 401(k), and access to free, year-round financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They act as brand ambassadors, building energy and excitement around our products and services. They thrive in a fast-paced environment, continuously evolving with technology innovations and customer needs. They focus on building strong customer relationships, educating, demonstrating, and recommending device and service solutions. This role is designed for learning, with new associates working with their team to develop skills in preparation for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Build proficiency in serving and selling to customers, providing a world-class experience and fostering loyalty by assisting customers online, via Customer Care, or in-store, and exploring their needs with personalized solutions.
2. Utilize digital tools in interactions to demonstrate coverage, plans, and services, completing training on in-store experience, new skills, and system knowledge.
3. Establish relationships with T-Mobile employees across channels to ensure a seamless customer experience, support team initiatives, and create an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Passionate customer advocate (Required)
• Competitive drive and success in fast-paced sales environment (Required)
• Willingness to learn and share ideas with peers and leaders (Required)
• Ability to balance customer needs and performance goals (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No

Hourly pay starts at $17.50 plus $5.00 training pay. During the first 90 days, associates receive on-the-job training and are eligible for training pay. Upon promotion to Mobile Expert, the annual incentive target is $18,000, with guaranteed earnings of $20/hour including incentives. Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family support, tuition assistance, and discounts. For more information, visit www.t-mobilebenefits.com.

We support growth and development, fostering a culture of opportunity. T-Mobile is an Equal Opportunity Employer and provides accommodations for applicants with disabilities. Contact [e-mail] or call 1-844-873-9500 for assistance.