Mobile Associate, Bilingual Spanish Preferred - Retail Sales

T-Mobile; Houston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Mobile Associates to join their Retail Team of Experts. In this dynamic role, you will serve as a brand ambassador, engaging customers and providing tailored solutions to meet their needs. With a focus on relationship-building and a commitment to delivering exceptional service, you'll thrive in a fast-paced environment where technology and customer expectations are constantly evolving. This position offers a fantastic opportunity for personal growth, with clear pathways to advance within the company. Join us and help create an unforgettable shopping experience!

Benefits

Medical, dental, and vision insurance

401(k) plan

Stock grants

Paid time off

Holidays

Parental leave

Tuition assistance

Employee discounts

Qualifications

• Minimum 6 months in customer service and/or sales, retail preferred.
• Must be at least 18 years old and authorized to work in the U.S.

Responsibilities

• Assist customers with their shopping journey, online or in-store.
• Build relationships and resolve customer issues effectively.

Skills

Customer-focused approach

Sales experience

Team-oriented

Ability to balance customer needs

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive competitive compensation, including a base salary, stock grants, employee stock purchase plan, 401(k), and access to financial coaching. We are committed to supporting our employees' growth and well-being, making us UNSTOPPABLE!

Job Overview

Mobile Associates (MA) are part of a Retail Team of Experts, bringing the T-Mobile brand to life. They serve as brand ambassadors, building energy and excitement around our products and services. Passionate about the connected world, they thrive in a fast-paced environment where technology and customer needs evolve. They focus on building relationships with customers, understanding their needs, and educating them on device and service solutions. This role is designed for learning, with new associates working with their team to develop skills, aiming to advance to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Develop proficiency in serving and selling to customers by providing a world-class experience, including:

• Assisting customers with their shopping journey, online, via Customer Care, or in-store.
• Exploring customer needs and demonstrating technology products.
• Offering personalized solutions beyond basic devices and plans, including accessories and IoT devices.
• Approaching customer interactions with integrity and compassion.

Utilize digital tools to demonstrate:

• Coverage and network benefits in the customer's area.
• How T-Mobile plans and services meet customer needs.
• Completing training on in-store experience, systems, and resources.

Build relationships across channels, including:

• Owning the customer experience and resolving issues.
• Identifying and passing small business leads.
• Supporting team initiatives and fostering an inclusive environment.

Qualifications

Education: High School Diploma/GED (Required)

Work Experience: Minimum 6 months in customer service and/or sales, retail preferred (Required)

Knowledge, Skills, and Abilities:

• Customer-focused with a fun, authentic approach (Required)
• Competitive drive and success in sales environments (Required)
• Team-oriented, eager to learn and share ideas (Required)
• Ability to balance customer needs with performance goals (Required)

Licenses and Certifications

• At least 18 years old
• Authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No
Hourly Pay: $17.50, with incentives and promotion opportunities. All employees are guaranteed at least $20/hour including incentives.

Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, insurance options, discounts, and more. For details, visit www.t-mobilebenefits.com.

We support growth and development, fostering a culture of opportunity. T-Mobile is an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.