Mobile Associate, Bilingual | Russian, Uzbek Or Georgian, Retail Sales

T-Mobile; New York (NY); On-site; Full time

Job summary

A leading company in telecommunications seeks Mobile Associates to join their Retail Team of Experts. This role involves building customer relationships, demonstrating products, and providing exceptional service. Ideal candidates will thrive in a fast-paced environment and have a passion for technology. Comprehensive training and growth opportunities are offered, along with competitive compensation and benefits.

Benefits

Health Insurance

401(k)

Stock Plans

Paid Time Off

Holidays

Parental Leave

Tuition Assistance

Disability

Voluntary Insurance Options

Employee Discounts

Qualifications

• 6 months customer service and/or sales experience, retail preferred.

Responsibilities

• Build proficiency in serving and selling by providing a world-class customer experience.
• Use digital tools effectively to demonstrate coverage, plans, and services.
• Partner with colleagues to enhance customer experience and resolve issues.

Skills

Customer advocate

Sales drive

Willingness to learn

Ability to balance needs

Fluent in English

Fluent in Russian

Fluent in Uzbek

Fluent in Georgian

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They connect deeply with customers, building and maintaining relationships, and are skilled at uncovering needs to educate, demonstrate, and recommend device and service solutions. This role is designed for learning, with new associates working with their team to build skills and prepare for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Customer Service & Sales: Build proficiency in serving and selling by providing a world-class customer experience, including:
   • Assisting customers across online, customer care, and in-store channels.
   • Exploring customer needs and demonstrating technology products.
   • Offering personalized solutions, accessories, and IoT devices.
   • Approaching interactions with integrity and compassion.
2. Digital Tools & Knowledge: Use digital tools effectively to demonstrate coverage, plans, and services. Complete training on in-store experience, systems, and resources. Continuously learn about wireless innovations.
3. Team Collaboration: Partner with colleagues across channels to enhance customer experience, resolve issues, support initiatives, and foster an inclusive environment.

Education & Experience

• High School Diploma/GED (Required)
• 6 months customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills & Abilities

• Customer advocate with a fun, authentic personality (Required)
• Drive to succeed in a sales environment (Required)
• Willingness to learn and share ideas with team (Required)
• Ability to balance customer needs and performance goals (Required)
• Fluent in English and Russian, Uzbek, or Georgian (Required)

Licenses & Certifications

• At least 18 years old
• Legally authorized to work in the US

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No
Hourly Pay: $21.00

During the first 90 days, receive on-the-job training and incentive pay. Upon promotion to Mobile Expert, eligible for an annual incentive of $18,000/year. All employees guaranteed $20/hour including incentives. Employees are also eligible for stock grants.

Benefits

Comprehensive benefits include health insurance, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, voluntary insurance options, and discounts. Learn more at www.t-mobilebenefits.com.

Growth & Equal Opportunity

We support career growth and are committed to diversity and equal opportunity. For accommodations, contact [e-mail] or call 1-844-873-9500.